Tristen Pierrot
Shelbyville
Summary
Dynamic Emergency Medical Technician with proven expertise at Medstar Medical Staffing in patient assessment and emergency response. Recognized for exceptional communication and conflict resolution skills, effectively collaborating with medical teams to enhance patient care. Committed to delivering high-quality service while maintaining meticulous medical documentation and incident reporting.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Medstar medical staffing
Nashville
01.2021 - Current
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Interviewed patients to obtain medical history and details on current issues.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Observed and assessed incident scenes to maintain safety of first responders.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Documented calls in reports detailing incident type and course of treatment.
- Administered first aid treatment or life support in prehospital settings.
Hotel Front Desk Clerk
Chartwell Hospitality
Franklin
03.2018 - Current
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Transmitted and received messages using telephones or telephone switchboards.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Greeted guests in a professional and friendly manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Computed bills, collected payments and made change for guests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Kept records of room availability and guest accounts, manually or using computers.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Responded to inquiries and room requests made online, by phone, and via email.
- Assisted with room reservations, changes and cancellations.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Assisted guests with check-in and check-out procedures as needed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Performed administrative duties such as filing documents, preparing correspondence.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Facilitated successful front desk operations for high-volume hotel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Receptionist Administrator
Marshall county schools
Lewisburg
01.2016 - 09.2017
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Maintained reception area cleanliness and tidiness.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Scheduled appointments and maintained calendars for staff members.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Responded promptly to emails from customers and other departments within the organization.
- Performed data entry and other administrative tasks to support departments.
- Ordered office supplies as needed and maintained inventory records.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Assisted with administrative tasks such as data entry into company databases.
Education
EMT Certified - Emergency Medicine
Motlow State Community College
Tullahoma, TN05-2023
High School Diploma -
Forrest High School
Chapel Hill, TN12-2013
Some College (No Degree) - Elementary Education
Columbia State Community College
Columbia, TNSkills
- Patient assessment
- Emergency response
- First aid administration
- Medical documentation
- Incident reporting
- Team collaboration
- Critical thinking
- Time management
- Customer service
- Communication skills
- Conflict resolution
- Data entry
- Problem solving
- Nonviolent crisis intervention
- Adaptability
- Emergency medical technician (EMT)
- First aid
- Relationship building
- CPR certification
- Payment processing
- Multi-line phone operation
- Record keeping
- Guest relations
- Document preparation
- Filing and sorting
- Email correspondence
- Customer complaint resolution
- Computer literacy
- Billing and invoicing
- Documentation
- Multi-tasking
Certification
- Emergency Medical Technician
Timeline
Emergency Medical Technician
Medstar medical staffing
01.2021 - Current
Hotel Front Desk Clerk
Chartwell Hospitality
03.2018 - Current
Receptionist Administrator
Marshall county schools
01.2016 - 09.2017
EMT Certified - Emergency Medicine
Motlow State Community College
High School Diploma -
Forrest High School
Some College (No Degree) - Elementary Education
Columbia State Community College