Trixie Clifford
Rockwood
Summary
Dedicated payroll administrative assistant with proven abilities in multi-tasking and time management. Successfully implemented process improvements that increased payroll accuracy and reduced processing time. Ready to contribute to team success and operational excellence.
Overview
20
20
years of professional experience
Work History
Payroll Administrative Assistant
Faris Properties McDonalds, LLC.
03.2019 - Current
- Processed payroll for employees using My Office Pro and ensured timely disbursement of wages.
- Responded promptly to employee inquiries, providing reliable information on payroll-related topics such as deductions and leave accruals.
- Streamlined payroll processes by implementing efficient data entry and record-keeping methods.
- Processed wage garnishments according to legal requirements, maintaining compliance with court orders and government mandates.
- Served as a liaison between Human Resources and Finance departments, promoting effective communication regarding payroll matters.
- Maintained accurate employee records, including tax withholding and benefit deductions, to ensure compliance.
- Collaborated with HR to resolve payroll discrepancies and address employee inquiries effectively.
- Implemented process improvements that enhanced payroll accuracy and reduced processing time by streamlining workflows.
Housekeeping Manager
Lakeside Resort at Whites Creek
04.2010 - Current
- Supervise housekeeping operations to ensure cleanliness and guest satisfaction.
- Developed and implemented training programs for new housekeeping staff, enhancing team efficiency.
- Established quality control procedures to maintain high cleaning standards throughout the resort.
- Managed inventory of cleaning supplies, optimizing cost-efficiency without compromising quality.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Assistant Manager
Faris McDonalds Store 35884
08.2014 - 08.2018
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Coordinated scheduling for staff shifts, optimizing labor efficiency and coverage.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
- Led training programs for new hires, establishing strong onboarding processes that improved retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Rural Carrier Associate
United States Postal Service, USPS
09.2005 - 11.2016
- Delivered mail and packages efficiently across designated rural routes.
- Managed daily route adjustments to ensure timely service delivery.
- Utilized handheld scanning devices for tracking deliveries and confirming receipts.
- Maintained accurate records of deliveries and customer interactions.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Signed and received mail with signature requirements upon delivery and loading.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
- Maintained records on customers with mail forwarding and change of address requests.
Education
High School Diploma -
Madison Heights High School
Anderson, IN05-1991
Skills
- Deadline oriented
- Payroll processing
- Multi-tasking
- Confidentiality
- Telephone and email etiquette
- New hire processing
- Exceptionally organized
- Multitasking and time management
- Teamwork
Timeline
Payroll Administrative Assistant
Faris Properties McDonalds, LLC.
03.2019 - Current
Assistant Manager
Faris McDonalds Store 35884
08.2014 - 08.2018
Housekeeping Manager
Lakeside Resort at Whites Creek
04.2010 - Current
Rural Carrier Associate
United States Postal Service, USPS
09.2005 - 11.2016
High School Diploma -
Madison Heights High School