Tronyesha Armstrong
Nashville
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Diligent Desired Position with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Organized Patient Service Representative with Number years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Vanderbilt University Medical Center
01.2022 - Current
- Managed patient inquiries, ensuring accurate information delivery and enhancing patient experience.
- Assisted in insurance verification processes, streamlining administrative procedures for patients and staff.
- Contributed towards meeting daily sales targets by skillfully processing transactions, upselling promotional items, and efficiently assisting customers.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Provided excellent after-sales support, assisting customers with inquiries about their newly purchased pet or related products.
- Adhered strictly to patient privacy guidelines outlined in HIPAA regulations when handling sensitive medical information during daily tasks.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Established strong relationships with key decision-makers in the medical field for enhanced sales opportunities.
- Demonstrated comprehensive product knowledge during sales presentations, instilling confidence in customers regarding the quality and value of our offerings.
- Implemented strategic visual merchandising tactics that showcased top-selling accessories, boosting overall sales performance.
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Supported family members during challenging times, offering emotional support, resources, and clear explanations of complex medical conditions to alleviate anxieties surrounding the critical care experience.
Account Payable Specialist (Temp Agency)
Nexterra Solutions
02.2021 - 01.2022
- Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data. Preparing bills, invoices and bank deposits.
- Managing cash flow: Authorize and schedule payments to vendors
- Managing vendor relationships: Negotiate payment terms and resolve disputes
- Processed vendor invoices accurately and timely to ensure efficient payment cycles.
- Utilized ERP systems to manage accounts payable functions and maintain records.
- Reconciled discrepancies between purchase orders and invoices, enhancing accuracy in financial reporting.
- Led initiatives to streamline invoice processing workflows, reducing cycle time significantly.
- Collaborated with cross-functional teams to resolve payment issues and improve vendor relationships.
- Developed reports tracking payment schedules and outstanding liabilities for management review.
- Mentored junior staff on accounts payable procedures and best practices for efficiency.
Customer Service Representative
T-Mobile
08.2018 - 02.2021
- Providing support: Answering questions, handling complaints, and resolving issues through phone, email, chat, or in-person
- Recommending products and services: Based on customer needs and preferences
- Maintaining customer accounts: Recording account information and processing adjustments
- Processing orders: Receiving orders, calculating charges, and processing payments
- Monitoring customer satisfaction: Tracking levels of satisfaction and referring customers to superiors when needed.
- Making payments and setting payment arrangements
- Collaborating with insurance
- (remote)
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Increased regional sales by developing and implementing strategic sales plans tailored to local markets.
- Boosted sales revenue by developing and implementing effective sales support strategies.
- Increased corporate sales by developing and implementing effective sales strategies.
- Managed team of Number regional sales representatives and consistently achieved high sales targets.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Trained new representatives on customer service protocols and company policies.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
Education
High School Diploma - Business
Maplewood High School
Nashville, TN05.2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Consultative sales strategies
- Sales consulting
- Sales process
Timeline
Patient Service Representative
Vanderbilt University Medical Center
01.2022 - Current
Account Payable Specialist (Temp Agency)
Nexterra Solutions
02.2021 - 01.2022
Customer Service Representative
T-Mobile
08.2018 - 02.2021
High School Diploma - Business
Maplewood High School
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