Trovante Thompson
Cordova
Summary
Experienced in client-oriented account management and digital marketing, with strong organizational skills and a focus on teamwork and collaboration. Skilled in developing and maintaining relationships, ensuring compliance, and supporting administrative tasks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REALTOR CONSULTANT
EXP REALTY, LLC
Memphis
11.2020 - Current
- Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Prepared and guided clients through contracts, escrow paperwork, and deeds.
- Ensured compliance with local laws regarding zoning regulations, building codes, land use restrictions.
- Developed and maintained relationships with clients by providing superior customer service.
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
- Generated and presented reports to senior management on account performance.
- Organized meetings between clients and internal departments as needed.
- Analyzed data to identify potential customers' needs, interests or concerns and develop effective marketing strategies.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
ACCOUNT MANAGER
CONCENTRIX
Memphis
08.2021 - 04.2025
- Generated and presented reports to senior management on account performance.
- Organized meetings between clients and internal departments as needed.
- Analyzed data to identify potential customers' needs, interests or concerns and develop effective marketing strategies.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
COMPUTER REPAIR TECHNICIAN
FLEX LOGISTICS
Memphis
06.2020 - 08.2021
- Maintained accurate records of all repairs and services performed on computers.
- Upgraded existing hardware components like graphics cards and sound cards.
- Replaced defective parts such as power supplies and cooling fans.
- Troubleshot and repaired hardware components such as RAM, motherboards, hard drives, and processors.
- Installed and configured Windows OS, Mac OSX, Linux-based systems, and other software applications.
- Provided excellent customer service to clients by responding promptly and accurately to inquiries, complaints, and requests in a professional manner.
UNIVERSAL BANKER
FIRST TENNESSEE BANK
Cordova
05.2018 - 06.2020
- Maintained accurate records of client accounts and transactions in the bank's computer system.
- Enforced security protocols including verifying signatures on checks and following proper identification procedures for large cash transactions.
- Conducted account reviews for customers to ensure their financial needs were met through appropriate products or services offered by the bank.
- Researched discrepancies within customer accounts using internal systems and data sources.
Education
BACHELORS OF ART - POLITICAL SCIENCE
MOREHOUSE COLLEGE
Atlanta, GA05.2015
Skills
- Client support
- Administrative coordination
- Account relationship development
- Cross-functional teamwork
- Consumer insights research
- Proficient in task management
- Online marketing strategies
- Business growth initiatives
Certification
Affiliate Broker License, 11/01/20, TN Real Estate Commission
Accomplishments
- Voted Football Team Captain in 2014 at Morehouse College.
- Accepted into our internal Diversity Networking Association Employee Research Group at First Horizon Bank, 2019.
- Nominated and accepted into New Memphis Embark program for young professionals in the Greater Memphis Area in 2020.
- Nominated to be part of our Safety Quality Team at Flex LTD to ensure safe ESD procedures when handling and disposing computer hardware equipment.
- Earned multiple Skyslope Flawless File Submission certificates for real estate transactions.
Timeline
ACCOUNT MANAGER
CONCENTRIX
08.2021 - 04.2025
REALTOR CONSULTANT
EXP REALTY, LLC
11.2020 - Current
COMPUTER REPAIR TECHNICIAN
FLEX LOGISTICS
06.2020 - 08.2021
UNIVERSAL BANKER
FIRST TENNESSEE BANK
05.2018 - 06.2020
BACHELORS OF ART - POLITICAL SCIENCE
MOREHOUSE COLLEGE
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