Troy Jones
Chattanooga
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
T-Mobile
07.2019 - Current
- Explained detailed billing information while coordinating delinquent account collections.
- Enhanced product range by promoting smartphones, tablets, and wearable technology.
- Executed strategies to retain clients and minimize cancellation rates.
- Resolved issues related to cell phones, watches, tablets, and home internet via troubleshooting.
Sales Associate
Footaction
02.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Convergys
05.2016 - 10.2016
- Executed sales strategies for broadcasting services with companies such as HBO Max, Starz, Showtime, and Cinemax.
Fulfillment Associate
Amazon.com
06.2015 - 02.2016
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Education
Some college -
Chattanooga State Community College
Chattanooga, TNSkills
- Customer Service
- Call Center
- CSR
- Customer Care
- Customer Support
- Workday
- Kronos
- Windows
- Software troubleshooting
- Active Directory
- Sales
- Retail sales
- Financial services
- Organizational skills
- Time management
- Typing
- Driving
Certification
Chattanooga express Top performer Tmobile, 04/01/19, 05/01/19
Additional Information
number one in stack ranking best call center representative
Awards
Top performer, 05/01/19, Top performer at Tmobile call center site
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
T-Mobile
07.2019 - Current
Customer Service Representative
Convergys
05.2016 - 10.2016
Sales Associate
Footaction
02.2016 - Current
Fulfillment Associate
Amazon.com
06.2015 - 02.2016
Chattanooga express Top performer Tmobile, 04/01/19, 05/01/19
Some college -
Chattanooga State Community College