Tufale Iliyas
Chennai
Summary
Dynamic and results-oriented QS Manager with over 7.10 years of experience in steering the strategic direction of products within fast-paced and competitive environments. Ability to collaborate with stakeholders, developers, and QA team to refine product vision and strategy, ensuring alignment with market trends and business goals. Committed to fostering a culture of continuous improvement and excellence, with a focus on customer satisfaction and team development.
Overview
8
8
years of professional experience
Work History
Manager QS
Amazon Development Center India Pvt Ltd
Chennai, India
06.2023 - Current
- Define and deliver part of product from given high-level requirement by owning requirements specifications and working with engineering and QA team
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
- Analyzed metrics to measure product performance
- Support Product Manager to conduct market research, user interviews, competitive analysis, and to define product roadmap
- Actively contribute towards product roadmap in brainstorming sessions
- Facilitated daily stand-up meetings, sprint planning, and retrospectives to ensure continuous improvement
- Utilized Agile tools like JIRA for tracking progress and managing user stories, tasks, and defects
- Prioritized and managed user stories and tasks to align with sprint goals and product roadmap
- Ensured transparent communication and coordination among team members and stakeholders
- Part of hiring team and hired 5 associates for testing team, coached them and onboarded for testing team
- Written RCA and SOPS for inventory management and product management
- Written promotion document and promoted 3 associates to senior position.
Product Specialist
Amazon Development Center India Pvt Ltd
Chennai, India
10.2021 - 05.2023
- Develop deep understanding of product's features, benefits, and potential use cases
- Stay up-to-date with product updates, enhancements, and new features
- Gather customer feedback and insights on product usage, features, and performance
- Develop and deliver training materials and sessions for partners and internal teams to ensure effective product use
- Participate in product development meetings to represent voice of customer
- Participate in product testing phases to identify bugs or issues from user's perspective
- Ensure product meets quality standards and user expectations before release
- Contribute to product roadmap and strategy based on market research, competitive analysis, and customer feedback
- Coordinate with different teams (e.g., development, Testing) to ensure product initiatives are aligned and executed efficiently
- Monitor product performance metrics and KPIs to gauge success and identify areas for improvement
- Use data-driven insights to make recommendations for product enhancements or new features to meet evolving market demands and customer needs.
Senior Testing Associate
Amazon Development Center India Pvt Ltd
Chennai, India
04.2019 - 09.2021
- Enhanced product reliability with thorough manual and automated testing of applications
- Ensured compliance with industry standards by conducting regular audits of testing procedures and documentation
- Streamlined defect reporting process, ensuring clear communication with stakeholders for timely resolution
- Developed regression test suites to verify system stability after implementation of updates or bug fixes
- Increased team efficiency through mentoring junior testers, sharing best practices, and leading training sessions
- Conducted root cause analysis for recurring issues, providing actionable insights for long-term improvements
- Collaborated with development teams to identify, reproduce, and resolve various software defects
- Managed test case repositories, regularly updating documentation to maintain accuracy and relevance
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Tested functional and compatibility of new programs or updates in comparison to existing applications
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Product Associate
Amazon Development Center India Pvt Ltd
Chennai, India
11.2016 - 03.2019
- Execute test plans and test cases, and use various testing tools to identify software or hardware defects
- Experience in using Bug or issue tracking tool like JIRA
- Accurately document all bugs and issues encountered during testing, including steps to reproduce, logs, and any relevant screenshots or recordings
- Analyzing device logs for identifying issues and reporting it to development team for triaging bug
- Took feature ownership within short span of time by providing quality testing and results
- Provide detailed feedback and recommendations to help improve product quality and functionality.
Education
MBA - Project Management
Alagappa University
Karaikudi, TN01.2020
B Tech - Information Technology
Singhania University
Jhunjhunu, Rajasthan01.2013
Skills
- Client/Stakeholder Management
- Root Cause Analysis
- Project Management
- Test Planning
- Teamwork and Collaboration
- Attention to Detail
- Product Metrics Analysis
- Agile methodology
- Jira
- Microsoft Office
- Confluence
Accomplishments
- Successfully completed product launches like Echo Hub, Echo Show 15, Fire TV, Echo Show 10, Echo, Echo Show 5 and Echo Dot.
- Collaborated with a team of 30 in the development of Echo Hub.
- Resolved product issues through consumer testing.
Languages
English
Urdu
Tamil
Hindi
Timeline
Manager QS
Amazon Development Center India Pvt Ltd
06.2023 - Current
Product Specialist
Amazon Development Center India Pvt Ltd
10.2021 - 05.2023
Senior Testing Associate
Amazon Development Center India Pvt Ltd
04.2019 - 09.2021
Product Associate
Amazon Development Center India Pvt Ltd
11.2016 - 03.2019
MBA - Project Management
Alagappa University
B Tech - Information Technology
Singhania University