Tundrishia Curtis
Chattanooga
Summary
Healthcare professional with expertise in patient care coordination and advocacy. Demonstrated success in optimizing healthcare outcomes through effective communication and resource management. Experienced in collaborating with multidisciplinary teams to address patient needs and enhance care delivery. Committed to achieving impactful results in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerical Support Specialist
Galen Medical Group
Chattanooga
03.2025 - Current
- Scheduled appointments and meetings as requested.
- Proofread documents prior to distribution to ensure accuracy of content.
- Answered phones and routed calls to appropriate personnel.
- Processed customer orders according to established procedures.
- Prepared invoices for payment processing by accounts payable department.
- Handled all incoming correspondence including emails, letters, and packages.
- Greeted visitors, handled inquiries, and directed them to the correct office or person.
- Assisted with copying, scanning, and faxing documents as needed.
Care Navigator
Optum
01.2023 - 12.2024
- Facilitated primary care scheduling for patients to improve access to services.
- Monitored incoming calls to address patient inquiries and concerns promptly.
- Engaged with patients to ensure positive experiences throughout their visits.
- Established chronic care management plans tailored to individual patient needs.
- Maintained confidentiality while handling sensitive information in compliance with HIPAA regulations.
- Coordinated comprehensive care support, enhancing overall patient satisfaction.
Server
Six eightteen
07.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Patient Access Specialist
Erlanger Health System
11.2022 - 01.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Greeted and assisted patients with check-in procedures.
Patient Access Representative
Northside Hospital
11.2021 - 11.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
Front Desk Receptionist
Powers Ferry Family Dentistry
04.2021 - 06.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
Education
Associate's degree - Medical
Interactive College of Technology
Chamblee,ga04.2023
High school diploma -
CASS HIGH SCHOOL
White, GA05.2017
BACHELOR OF SCIENCE - NURSING
GEORGIA NORTHWEST TRAINING CENTER GORDON STATE COLLEGE
Brunswick, GASkills
- Patient confidentiality and data security
- Care coordination
- Healthcare systems knowledge
- Medical terminology expertise
- Billing and insurance proficiency
- Customer service excellence
- Attention to detail
- Registration and scheduling management
- Verbal and written communication skills
- Documentation and information recording
- Resource identification
- Monitoring patient progress
- Patient-focused care
- Intake control
- EKG set up and monitoring
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CCMA
Timeline
Clerical Support Specialist
Galen Medical Group
03.2025 - Current
Server
Six eightteen
07.2023 - 05.2024
Care Navigator
Optum
01.2023 - 12.2024
Patient Access Specialist
Erlanger Health System
11.2022 - 01.2023
Patient Access Representative
Northside Hospital
11.2021 - 11.2022
Front Desk Receptionist
Powers Ferry Family Dentistry
04.2021 - 06.2021
Associate's degree - Medical
Interactive College of Technology
High school diploma -
CASS HIGH SCHOOL
BACHELOR OF SCIENCE - NURSING
GEORGIA NORTHWEST TRAINING CENTER GORDON STATE COLLEGE
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