Tundrishia Curtis
Chattanooga
Summary
Healthcare professional with expertise in patient care coordination and advocacy. Demonstrated success in optimizing healthcare outcomes through effective communication and resource management. Experienced in collaborating with multidisciplinary teams to address patient needs and enhance care delivery. Committed to achieving impactful results in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
CommonSpirit Health
Chattanooga, TN
01.2026 - Current
- Demonstrated strong organizational and time management skills while managing
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Vitals
- Phlebotomy
- Nursing assistant tasks
Certified Clinical Medical Assistant
Galen Medical Group
Chattanooga, TN
07.2025 - Current
- Documented information required for patients' specimens and tests completed.
- Performed routine laboratory tests on blood, urine, and other specimens.
- Administered injections and vaccinations as directed by healthcare professionals.
- Updated records in EHR system, carefully protecting patient information and verifying data.
- Performed basic laboratory tests and prepared specimens for external analysis.
- Conducted patient intake, including recording vital signs and medical history.
Clerical Support Specialist
Galen Medical Group
Chattanooga, TN
03.2025 - Current
- Scheduled appointments and meetings as requested.
- Proofread documents prior to distribution to ensure accuracy of content.
- Answered phones and routed calls to appropriate personnel.
- Processed customer orders according to established procedures.
- Greeted visitors, handled inquiries, and directed them to the correct office or person.
- Assisted with copying, scanning, and faxing documents as needed.
Care Navigator
Optum
01.2023 - 12.2024
- Facilitated primary care scheduling for patients to improve access to services.
- Monitored incoming calls to address patient inquiries and concerns promptly.
- Engaged with patients to ensure positive experiences throughout their visits.
- Established chronic care management plans tailored to individual patient needs.
- Maintained confidentiality while handling sensitive information in compliance with HIPAA regulations.
- Coordinated comprehensive care support, enhancing overall patient satisfaction.
Server
Six eighteen
07.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Patient Access Specialist
Erlanger Health System
11.2022 - 01.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Greeted and assisted patients with check-in procedures.
Patient Access Representative
Northside Hospital
11.2021 - 11.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
Education
Associate's degree - Medical
Interactive College of Technology
Chamblee, GA04.2023
Skills
- Care coordination
- Healthcare systems knowledge
- Medical terminology expertise
- Billing and insurance proficiency
- Customer service excellence
- Registration and scheduling management
- Documentation and information recording
- Patient-focused care
- Phlebotomy
Certification
- Work Permit: Authorized to work in the US for any employer
- CCMA
- CPR/BSL
- CEHERS
- CMAA
Timeline
Patient Care Technician
CommonSpirit Health
01.2026 - Current
Certified Clinical Medical Assistant
Galen Medical Group
07.2025 - Current
Clerical Support Specialist
Galen Medical Group
03.2025 - Current
Server
Six eighteen
07.2023 - 05.2024
Care Navigator
Optum
01.2023 - 12.2024
Patient Access Specialist
Erlanger Health System
11.2022 - 01.2023
Patient Access Representative
Northside Hospital
11.2021 - 11.2022
Associate's degree - Medical
Interactive College of Technology