Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twila Byrd

Knoxville

Summary

Compassionate Registered Nurse with a BSN, RN from East Tennessee State University , skilled in medication administration and patient assessments. Enhanced patient outcomes through evidence-based care and strong clinical judgment. Advocated for families during critical decisions, fostering trust and satisfaction. Proven ability to manage challenging situations with empathy and effective communication.

Overview

17
17
years of professional experience

Work History

Registered Nurse , BSN

Amotec
04.2017 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.

Customer Service Representative

Goen Physician Services
01.2014 - 12.2016
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Consulted with healthcare professionals on business decisions.
  • Managed Number employees with various personalities and from different cultures for large Number-physician practice.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Assisted with regulatory issues such as compliance.
  • Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
  • Coordinated with healthcare providers to ensure seamless patient care and service delivery.
  • Maintained high level of patient care by conducting regular audits of medical record accuracy.
  • Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
  • Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized and updated databases, records and other information resources.

Customer Care Representative

Sprint
01.2009 - 04.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.

Education

GED -

Happy Valley High
Elizabethton, TN

Nursing

East Tennessee State University
Johnson City, TN
01.2017

Skills

  • Medication and IV administration
  • Medication administration
  • Direct patient care
  • Patient assessments
  • Documentation and charting
  • Patient assessment
  • Strong clinical judgment
  • Patient education and counseling
  • Clinical judgment
  • Patient and family advocacy
  • Infection control measures
  • Patient care
  • Wound care
  • Compassion and empathy
  • Patient monitoring
  • IV setup
  • Intravenous therapy
  • Care planning
  • Patient management

Timeline

Registered Nurse , BSN

Amotec
04.2017 - Current

Customer Service Representative

Goen Physician Services
01.2014 - 12.2016

Customer Care Representative

Sprint
01.2009 - 04.2013

GED -

Happy Valley High

Nursing

East Tennessee State University

Similar Profiles

CREATE PROFILE
Twila Byrd