Tykeia Butler
Memphis
Summary
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Advance America
Memphis
10.2021 - 06.2026
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Managed staff schedules and coordinated team meetings for operational efficiency.
- Trained new employees on company policies and customer service protocols.
- Assisted in daily branch operations and customer service activities.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Developed marketing strategies to promote financial products and services.
- Reviewed loan applications and ensured compliance with company standards.
- Maintained accurate records of transactions and branch performance metrics.
- Collaborated with management to implement process improvements for service delivery.
Sales Associate
Metro PCSInc
Memphis
05.2021 - 09.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection and service inquiries.
- Maintained knowledge of current promotions and product offerings.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained up-to-date knowledge of store merchandise and policies.
Direct Support Professional
Behavioral Services of Tennessee
Memphis
11.2018 - 07.2020
- Developed and implemented individualized support plans for clients.
- Assisted individuals with daily living activities and personal care needs.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored client progress and reported observations to the care team.
- Facilitated communication between clients, families, and healthcare professionals.
- Provided emotional support and encouragement during challenging situations.
Education
Certified Nursing Assistant CNA - Nursing Assistant
The Healthcare Institute
Memphis, TN 08.2017 - 10.2017
Skills
- Loan processing
- Branch operations
- Regulatory compliance
- Financial analysis
- Customer relationship management
- Account management
- Sales transactions
- Customer service
- Team leadership
- Staff training
- Strong leadership
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Adaptability
Timeline
Assistant Branch Manager
Advance America
10.2021 - 06.2026
Sales Associate
Metro PCSInc
05.2021 - 09.2021
Direct Support Professional
Behavioral Services of Tennessee
11.2018 - 07.2020
Certified Nursing Assistant CNA - Nursing Assistant
The Healthcare Institute
08.2017 - 10.2017