Tyler Robinson
Jackson
Summary
Passionate Human Services and Healthcare Administrator with a proven track record of bringing forth the necessary skills and work ethic to support productivity and efficiency in a busy environment. Adept in effectively managing day-to-day operations to ensure positive staff morale and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern
West Tennessee Healthcare
05.2022 - 08.2022
- Assigned to an on-site clinic at TBDN manufacturing facility
- Facilitated with implementing a new athletic training program
- Created reports from collected data and conducted research through interviews and in person observations
- Utilized data from internal sources from statistical data and external sources from evidence-based research articles
Direction support Professional
A Plus Care Solutions
02.2022 - 08.2022
- Provided direct care to those with intellectual and developmental disabilities
- Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Fostered positive relationships between caretakers and individuals served
- Ensured client safety and maintained a safe environment
- Reminded and assisted clients with self-administration of medications (with proper training)
- Encouraged self-help activities
- Reported changes in client’s condition or family situation to administrators and supervisors
- Performs home management functions such as light housekeeping, laundry, bed making, and cleaning
IT Support Representative
UMRF Ventures
05.2018 - 02.2021
- Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicated clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Developed training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software
- Collaborated with technical staff and clients to establish goals and objectives for system improvements and upgrades
- Created and implement new processes to improve efficiency and customer satisfaction while reducing costs
City Revenue Clerk
City of Jackson
09.2015 - 05.2018
- Assessed property for appropriate taxes in accordance with local, state, and federal laws and maintained a database of associated information
- Determined eligibility for exemptions, such as age 65, disability etc., and used appropriate documents
- Entered exemption, classification, and exemption codes in accordance with established procedures
- Collected property taxes for real property, manufactured homes, and business personal property, assisted with land sale, and maintained related records
- Assisted with preparing and mailing tax bills and Board of Equalization notices
- Collected manufactured home, real estate, and business personal property tax, updated computer system, and generated receipts
- Provided assistance and information to customers and organizations, filed documents, verified information, etc
Education
Master of Science - Healthcare Administration
Trevecca Nazarene University
Nashville, TN01.2022
Bachelors Degree - Health Services, Healthcare and Society
University of Memphis
Memphis, TN01.2020
Associates of Science - General Studies
Jackson State Community College
Jackson, TN01.2015
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
- Attention to detail
- Outstanding communication skills
- Flexible schedule
- Microsoft Office Suite
Certification
Cardiopulmonary Resuscitation (CPR) & Automated External Defibrillator (AED)
Trained to perform medical emergency assistance when someone has difficulty with heart and or lungs. Trained AED placements and how to operate machine. Also, trained in the hemlock maneuver.
Timeline
Intern
West Tennessee Healthcare
05.2022 - 08.2022
Direction support Professional
A Plus Care Solutions
02.2022 - 08.2022
IT Support Representative
UMRF Ventures
05.2018 - 02.2021
City Revenue Clerk
City of Jackson
09.2015 - 05.2018
Bachelors Degree - Health Services, Healthcare and Society
University of Memphis
Associates of Science - General Studies
Jackson State Community College
Master of Science - Healthcare Administration
Trevecca Nazarene University
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