Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Stephens

Knoxville

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments.
Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Credit Card Specialist

Foundever
01.2024 - Current
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Improved understanding of financial statements, which helped in assessing risk.

Customer Service Virtual Banker

First Horizon
09.2021 - 01.2024
  • Conducted in-depth analysis of accounts to assess financial data and trends
  • Managed credit cards transactions, ensuring accurate and secure processing
  • Administered the process of filing and managing fraud, safeguarding clients financial concerns and resolving issues effectively.

Customer Service Virtual Banker

Elavon
06.2020 - 09.2021
  • Educated customers on billing procedures, processed payments, and offered assistance in setting up payment options
  • Maintained a composed and friendly demeanor when dealing with upset customers to dense tense situations and provide satisfactory resolutions
  • Managed an average 75+ inbound calls daily, routing clients to the appropriate individuals or department with precision.

Sanitation Dispatcher

GC Services
12.2019 - 04.2020
  • Efficiently managed inbound calls to schedule appointments for water meter inspections
  • Responded to customer inquires regarding water inspection and provided information about demolitions
  • Acted as a liaison between clients and technicians, scheduling services and ensuring seamless communication
  • Administered billing procedures and processed payments for services rendered.

Education

Associate of Arts - Business

Pellissippi State Community College
Knoxville, TN
05-2026

Skills

  • Transaction monitoring
  • Client relationship building
  • Application status reviews
  • Fraud investigation
  • Payment processing
  • Teamwork
  • Financial statement analysis
  • Verbal and written communication
  • Multitasking
  • Proficient in [ Salesforce and Microsoft]

Timeline

Credit Card Specialist

Foundever
01.2024 - Current

Customer Service Virtual Banker

First Horizon
09.2021 - 01.2024

Customer Service Virtual Banker

Elavon
06.2020 - 09.2021

Sanitation Dispatcher

GC Services
12.2019 - 04.2020

Associate of Arts - Business

Pellissippi State Community College

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