Tyler Stephens
Knoxville
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Credit Card Processing Team Member
The Retreat LLC
02.2024 - Current
- Kept accounts in balance and ran daily reports to verify totals.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Responded to customer inquiries and provided detailed account information.
Credit Card Specialist
Foundever
01.2024 - Current
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Improved understanding of financial statements, which helped in assessing risk.
Customer Service Virtual Banker
First Horizon
09.2021 - 01.2024
- Conducted in-depth analysis of accounts to assess financial data and trends.
- Managed credit cards transactions, ensuring accurate and secure processing.
- Administered the process of filing and managing fraud, safeguarding clients financial concerns and resolving issues effectively.
Customer Service Virtual Banker
Elavon
06.2020 - 09.2021
- Educated customers on billing procedures, processed payments, and offered assistance in setting up payment options.
- Maintained a composed and friendly demeanor when dealing with upset customers to dense tense situations and provide satisfactory resolutions.
- Managed an average 75+ inbound calls daily, routing clients to the appropriate individuals or department with precision.
Sanitation Dispatcher
GC Services
12.2019 - 04.2020
- Efficiently managed inbound calls to schedule appointments for water meter inspections.
- Responded to customer inquires regarding water inspection and provided information about demolitions.
- Acted as a liaison between clients and technicians, scheduling services and ensuring seamless communication.
- Administered billing procedures and processed payments for services rendered.
Education
High School Diploma -
Fulton High School
Skills
- Transaction monitoring
- Client relationship building
- Application status reviews
- Fraud investigation
- Payment processing
- Teamwork
- Financial statement analysis
- Verbal and written communication
- Multitasking
- Attention to detail
- Interpersonal communication
Timeline
Credit Card Processing Team Member
The Retreat LLC
02.2024 - Current
Credit Card Specialist
Foundever
01.2024 - Current
Customer Service Virtual Banker
First Horizon
09.2021 - 01.2024
Customer Service Virtual Banker
Elavon
06.2020 - 09.2021
Sanitation Dispatcher
GC Services
12.2019 - 04.2020
High School Diploma -
Fulton High School
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