Tyneka Phillips
Clarksville
Summary
Dedicated Direct Support Professional with 2 years of experience delivering compassionate care to individuals with disabilities. Led teams of 5-7 as Shift Lead, enhancing operational efficiency and training staff. Collaborated with multidisciplinary teams to create tailored care plans and ensure a safe living environment. Certified in First Aid and CPR, focused on promoting client well-being through effective support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Member
McDonald's
Streator
10.2025 - 04.2026
- Provided excellent customer service in a fast-paced restaurant environment.
- Welcomed customers with a friendly demeanor, enhancing their shopping experience.
- Processed customer transactions at cash register, ensuring accuracy and efficiency.
- Operated cash registers to process payments from customers.
- Executed opening and closing tasks, including setting up displays, restocking items, and maintaining cleanliness of sales floor.
- Maintained cleanliness and organization of workstations and dining areas.
DSP (Direct Support Professional)
Larc, Inc
Lansing
10.2023 - 07.2025
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Taking care of 4 residents at a time
- Handling cash, bank bags for residents
- Setting appointments
- Supported individuals in maintaining a clean and organized living environment
- Collaborated with a multidisciplinary team including doctors, therapists, and case managers to develop comprehensive care plans
- Participated in team meetings to discuss individual progress, challenges, or modifications needed
Shift Lead
Wendy's
Streator
06.2021 - 09.2023
- Trained more than 2 employees at a time and delegated daily tasks and responsibilities.
- Led a team of 5 to 7 employees, providing guidance and support to ensure efficient operations
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc.
- Collaborated with the store manager to develop and implement strategic plans to drive sales and achieve revenue targets
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Managing opening and closing procedures
- Ensuring all systems are operational
Warehouse Worker
Sigan America
Ottawa
09.2015 - 06.2021
- Picked and packed orders with meticulous attention to detail, ensuring precise product selection and packaging
- Operated forklifts and warehouse equipment to efficiently load, unload, and transport materials
- Operated pallet jacks and hand trucks to move materials within the warehouse
- Trained new warehouse employees on proper handling procedures for materials and equipment operation
- Closely followed all safety protocols when handling heavy machinery or working at heights
Education
High School Diploma - Upper secondary education
Streator Township High School
Streator, IL05-2015
Skills
- Load & unload
- Picking & packing
- Order picking
- Forklift
- Heavy equipment operation
- Warehouse experience
- Inventory management
- Quality inspection
- Quality control
- Production safety compliance
- Factory Floor care
- Assembly line
- Materials handling
- Cleanroom
- Commercial cleaning
- Facility upkeep
- Work area maintenance
- Logistics support
- Data reporting
- Organizational skills
- Time management
- Task organization
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- RF Scanner
- Basic math
- Basic health knowledge
- First aid
- Forklift safety
- Heavy lifting
- Health awareness
- Hazard communication
- Food safety
- Process improvement
- Customer service
- Team collaboration
- Work ethic and integrity
- Professional demeanor
- Effective communication
- Complex Problem-solving
- Time management skills
- Office experience
- Clerical experience
- Disability support
- Organized workspace
- Hotel experience
- Work area maintenance
- Organizational skills
- Task organization
- Microsoft Outlook
- Order picking
Certification
- PERC Card
- CPR Certification
- Driver's License
- First Aid Certification
- Food Handler Certification
- Pallet Jack Certification
Timeline
Team Member
McDonald's
10.2025 - 04.2026
DSP (Direct Support Professional)
Larc, Inc
10.2023 - 07.2025
Shift Lead
Wendy's
06.2021 - 09.2023
Warehouse Worker
Sigan America
09.2015 - 06.2021
High School Diploma - Upper secondary education
Streator Township High School