TYNESHA KING
Spring Hill
Summary
Administrator Assistant with a steady background in communication, schedule changes, and service updates that kept daily operations organized and on time. Brings strong coordination from transit dispatch work, handling 31 to 60 calls per shift while supporting calendars, records, and routine follow-up with accuracy and clear communication. Well suited to a busy office setting that values dependable organization, responsive support, and consistent attention to detail. Handling payments and insurance authorization.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
SCATS
Lewisburg, TN
06.2024 - Current
- Coordinate daily schedules and appointment changes to keep office workflows organized.
- Prepare and update documentation for customer requests, service records, and internal tracking.
- Communicate schedule changes and service details clearly to customers and internal staff.
- Support dispatch operations by organizing incoming information and prioritizing urgent requests.
- Review service details for completeness before forwarding information to the appropriate team.
- Assist with transportation paperwork and route notes to support daily operational needs.
- Answer incoming calls and direct inquiries to the correct department or contact.
- Enter customer and scheduling data into office records with consistent attention to accuracy.
Service Advisor
General Rv Center
Ocala, FL
10.2022 - 06.2024
- Handled 100+ customer calls weekly about appointments and work in process, keeping clients informed.
- Explained expected service charges clearly and answered customer questions with accurate, timely detail.
- Calculated materials, supplies, and labor costs to build accurate work orders and pricing information.
- Recommended additional services and product offerings based on each customer's needs and service history.
- Resolved dissatisfied customers with patient, knowledgeable communication and a friendly service approach.
- Responded to phone inquiries promptly and supported appointment scheduling with consistent front-desk communication.
Administrative Assistant
SCATS
Lewisburg, TN
11.2019 - 10.2022
- Maintained organized files, correspondence, and documentation for smooth office operations.
- Answered incoming calls and routed inquiries to the appropriate contact promptly.
- Updated customer records and service notes with clear, consistent entry practices.
- Prepared service estimates and supporting paperwork for review and approval.
- Reviewed incoming information for accuracy and flagged missing details before processing.
- Maintained communication with customers and internal staff to resolve routine questions.
- Recorded service updates and call details to support accurate team communication.
- Helped prepare vehicles and equipment for inspections and daily use.
- Checked equipment status and reported issues for timely maintenance follow-up.
Technical Support
CSR, IBX
Spring Hill, TN
02.2017 - 12.2018
- Troubleshot customer devices to identify issues and guide practical fixes.
- Transferred escalated calls and kept customers informed during handoffs.
- Maintained customer interaction records and collaborated on system requirement improvements.
Administrative Assistant
Glen Oaks Health & Rehabilitation
Shelbyville, TN
08.2011 - 11.2016
- Maintained electronic and hard copy filing systems to support accurate access to administrative information.
- Handled incoming correspondence by opening, sorting, and distributing mail to the appropriate recipients.
- Performed data entry and scanned documents to keep management records current and accessible.
Educational Assistant
South Central Human Resource
Fayetteville, TN
10.2006 - 05.2011
- Assisted with recruiting activities and supported families through in-home counseling evaluations.
- Reinforced lesson plans and classroom rules to support student development and consistent behavior expectations.
- Maintained record keeping and documentation for student files and daily classroom activities.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-1995
Skills
Vehicle inspections
Freight expertise
Equipment operation
Familiarity with DOT regulations
Map reading and navigation skills
Equipment monitoring
Logistics knowledge
Safe driver training
Heavy hauling
Order picking and processing
Service coordination
Maintaining call metrics
Timeline
Administrative Assistant
SCATS
06.2024 - Current
Service Advisor
General Rv Center
10.2022 - 06.2024
Administrative Assistant
SCATS
11.2019 - 10.2022
Technical Support
CSR, IBX
02.2017 - 12.2018
Administrative Assistant
Glen Oaks Health & Rehabilitation
08.2011 - 11.2016
Educational Assistant
South Central Human Resource
10.2006 - 05.2011
High School Diploma -
Shelbyville Central High School