Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyraneshia Ware

Memphis

Summary

Dynamic and results-oriented professional with extensive experience at Walmart, adept at enhancing customer satisfaction and streamlining service operations. Excelled in high-volume environments, demonstrating exceptional organizational and problem-solving skills alongside strong customer service acumen. Proficient in Microsoft Office Suite and skilled in collaborative teamwork, consistently meeting performance targets through strategic planning and effective communication.

Overview

9
9
years of professional experience

Work History

Call Center Agent

Walmart
04.2020 - 11.2024
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Service Associate

Walmart
01.2016 - 03.2020
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.

Education

High School Diploma -

Greenville High School
Greenville, MS
05-2017

Skills

  • Microsoft Office Suite: Excel, Power Point, Publisher, Word Access
  • Ability to work well independently or in a group setting
  • Exemplifies strong customer service skills
  • Exhibits excellent organizational and problem-solving skills and displays a strong work ethic
  • Operating systems: Windows 7/8/10
  • Administrative Tasks (Budgeting, Quotes, Excess Processes, Memos and Reports)
  • Exceptional judgement and strategic planning, thinking skills and interpersonal skills
  • Ability to work professionally with sensitive items/materials, proprietary data and information while maintaining confidentiality; record keeping, and multi tasking skill set

Timeline

Call Center Agent

Walmart
04.2020 - 11.2024

Service Associate

Walmart
01.2016 - 03.2020

High School Diploma -

Greenville High School

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Tyraneshia Ware