Tyrian Byrd
Chattanooga
Summary
Resourceful call center representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Adaptable and resourceful with positive mindset and strong problem-solving capabilities. Well-versed in production processes and quality control, proficient in using production software and machinery. Committed to optimizing production efficiency and ensuring high-quality output.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Verida
05.2024 - Current
- Managed high-volume inbound and outbound calls, ensuring timely resolution of customer inquiries.
- Provided exceptional customer service by addressing concerns and offering tailored solutions.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Collaborated with team members to streamline processes, improving call handling efficiency.
Production
McKee
03.2024 - Current
- Monitored production line operations to ensure efficiency and accuracy
- Cleaned up work area at end of shift to maintain safe working environment
- Package cakes in boxes at a timely manner
- Practices food safety protocols
Call Center Representative/Remote
Wilkins Research
10.2022 - 03.2024
- Properly directed 100 inbound calls daily in phone queues to improve call flow
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Developed effective relationships with all call center departments through communication
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
Education
High School Diploma -
Central High School
Chattanooga, TN05.2022
Skills
- Service and Support
- Order picking and processing
- Shipping and packaging
- Customer Service
- Fast Learner
- Computer Skills
- Organizational Ability
- Customer support
- Problem-solving skills
- Inbound phone calls
- Product knowledge
- Appointment scheduling
Timeline
Call Center Representative
Verida
05.2024 - Current
Production
McKee
03.2024 - Current
Call Center Representative/Remote
Wilkins Research
10.2022 - 03.2024
High School Diploma -
Central High School