UDAYANTHI BASKAR
Chennai
Summary
Organized, dependable & successful at managing multiple priorities with a positive attitude and enhancing customer satisfaction. Skilled in supplier negotiations, budget management, and compliance with industry regulations.
Overview
3
3
years of professional experience
Work History
Marketing and Operations Manager
CHAMPION TRAVEL & TOUR PVT.LTD
09.2021 - 09.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Leading and training staff, setting performance metrics, and ensuring team members have the necessary resources and skills to perform their jobs effectively.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors.
- Negotiated costs with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Ensuring high standards of customer service are maintained, handling escalated issues, and implementing feedback mechanisms.
Education
Bachelor of Commerce - Accounting And Finance
M.O.P. Vaishnav College For Women
Chennai, India04.2021
Diploma in Office Management - Office Management
M.O.P Vaishnav College For Women
Chennai, India04.2019
12th Standard -
Chettinad Vidyashram
Chennai, India04.2018
10th Standard -
Chettinad Vidyashram
Chennai, India04.2016
Skills
- Problem-Solving
- Staff Training and management
- Employee relations and conflict resolution
- Operations Management
- Planning and Implementation
- Customer Relationship Management
- FLUENT IN ENGLISH & TAMIL
Accomplishments
- Supervised team of 10 staff members
- Acquired more than 300 customers in 3 years
HOBBIES
Fitness Enthusiast
Reading
Sketching
Cooking & baking
Travel
Additional Information
- Inbound certification by HubSpot Academy in Oct 2024
- Completed Power BI Workshop by Tech Tip 24 in Jan 2024
- Participated in a workshop on "Influencer Marketing Workshop" in Feb 2021 at M.O.P Vaishnav College's National Level Student Workshop Series- Edition VIII
- Participated in a workshop on "The Future of Mobile Wallets" in Nov 2019 at M.O.P Vaishnav College's Annual Students' Workshop Edition -VII
- Participated in a workshop on " Supply Chain Management" in Nov 2018 at M.O.P Vaishnav College's Annual Students' Workshop Edition -VI
- Participated in the Sweden-India Nobel Memorial Quiz 2018 at Women's Christian College, Chennai in Oct 2018
- Was part of the Organising Committee of the Busi Bee Club during 2018-19 conducted by Accounting & Finance -Shift I department at M.O.P Vaishnav College for Women
- Secured 64th state rank in the 3rd International French Language Olympiad 2014
Timeline
Marketing and Operations Manager
CHAMPION TRAVEL & TOUR PVT.LTD
09.2021 - 09.2024
Bachelor of Commerce - Accounting And Finance
M.O.P. Vaishnav College For Women
Diploma in Office Management - Office Management
M.O.P Vaishnav College For Women
12th Standard -
Chettinad Vidyashram
10th Standard -
Chettinad Vidyashram
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