Uriel Galindo Mora
Spring Hill
Summary
Adaptable professional with a robust background in restaurant operations. Known for attention to detail, and committed to fostering a positive dining experience. I will do anything that is needed to get any job done! Proven ability to provide and enhance customer satisfaction, and build rapport with absolutely anyone.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Service Manager
O'Charley's Restaurant & Bar
Franklin
07.2024 - Current
- Managed daily operations to ensure smooth restaurant service flow.
- Trained and supervised staff on customer service standards and procedures.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Monitored inventory levels and placed orders for necessary supplies.
- Implemented health and safety regulations to maintain a safe environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Line Cook
O'Charley's Restaurant & Bar
Franklin
04.2022 - 07.2024
- Prepared high-quality dishes according to O'Charley's recipes and standards.
- Maintained cleanliness and organization of kitchen workstations throughout shifts.
- Assisted in training new kitchen staff on food preparation techniques.
- Collaborated with team members to ensure timely meal service during peak hours.
- Operated kitchen equipment safely and efficiently during food preparation tasks.
- Cooked multiple orders simultaneously during busy periods.
- Adapted quickly to changing menus and special requests from customers.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Server
O'Charley's Restaurant & Bar
Franklin
01.2020 - 07.2024
- Provided excellent customer service in fast-paced dining environment.
- Took orders accurately and relayed to kitchen staff promptly.
- Managed multiple tables while prioritizing customer needs effectively.
- Assisted with menu recommendations and answered customer inquiries.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with team members to ensure smooth service flow.
- Processed payments efficiently using point-of-sale systems.
Education
High School Diploma -
Spring Hill High School
Spring Hill, TN05-2018
Some College (No Degree) - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TNSkills
- Bilingual English and Spanish
- Customer service
- Team collaboration
- Positive attitude
- Adaptability to change
- New employee hiring
- Conflict resolution
- Attention to detail
- Problem solving
- Flexible schedule
- Comfortable in Front of House and Back of House operations
Languages
Spanish
Native/ Bilingual
Certification
ServSafe Certification
References
References available upon request.
Timeline
Service Manager
O'Charley's Restaurant & Bar
07.2024 - Current
Line Cook
O'Charley's Restaurant & Bar
04.2022 - 07.2024
Server
O'Charley's Restaurant & Bar
01.2020 - 07.2024
High School Diploma -
Spring Hill High School
Some College (No Degree) - Business Administration And Management
Middle Tennessee State University