Ursula Jenkins
Memphis
Summary
Reliable Emergency Room Registrar with comprehensive knowledge of medical terminology, patient registration procedures and insurance verification. Strong ability to work in fast-paced, high-stress environments while maintaining efficiency and precision. Demonstrated skill in prioritizing tasks, managing multiple responsibilities simultaneously, and liaising effectively between patients and healthcare professionals. Previous roles have resulted in improved patient intake processes and enhanced coordination within emergency department teams.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Dynamic trainer with several years of comprehensive experience teaching knowledge and skills to organization's staff members. Versed in preparing educational materials and conducting classes. Patient and cooperative professional familiar with successful teaching methodologies.
Overview
28
28
years of professional experience
Work History
Lead Financial Counselor
Methodist LeBonheur Healthcare
Memphis
04.2008 - Current
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Checked insurance benefits, received payments and provided receipts.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Entered all patient information into the registration system accurately and efficiently.
- Gathered personal and insurance information from each patient.
- Adhered to department policies and procedures as well as established safety protocols.
- Scanned documents and insurance cards to include in patient charts.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Designed and developed training materials for new employees in the organization.
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Recommended changes or improvements in existing training processes as needed.
- Communicated with patients with compassion while keeping medical information private.
- Verified patient insurance information and collected copays, if necessary.
- Accurately documented patient information according to hospital policies and procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Collaborated with nursing staff on admission processes for new arrivals to the ER.
- Assisted with registering incoming ER patients into the computer system.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Counseled patients on financial obligations associated with their medical care.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Performed patient registration for ED visits, verifying insurance and demographic information.
- Utilized problem-solving skills to troubleshoot issues with registration process.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Participated in training sessions as necessary to stay current on new protocols and procedures.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding patient privacy rights.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Cash Office Manager
Walmart
Memphis
08.1997 - 02.2008
- Performed regular audits of cash drawers to ensure accuracy of funds.
- Ensured compliance with internal financial control policies and procedures.
- Maintained accurate records of daily transactions and deposits.
- Delegated work to staff, setting priorities and goals.
- Managed credit card processing, including charge backs, refunds, and adjustments.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed periodic audits of cash drawers to ensure proper accountability of funds.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented procedures for efficient handling of cash payments.
- Established effective working relationships with other departments within the organization.
- Maintained accurate records of all cash transactions.
- Collaborated with auditors during annual audit process by providing requested information in an accurate and timely manner.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Chemistry
Alcorn State University
Lorman, MS05-1992
Some College (No Degree) - Secondary Education
Old Dominion University
Norfolk, VASkills
- Insurance verification
- Patient registration
- Financial counseling
- Data entry
- Customer service
- Problem solving
- HIPAA compliance
- Employee training
- Team collaboration
- Process improvement
- Client confidentiality
- Self motivation
- Problem-solving abilities
- Reliability
- Critical thinking
Accomplishments
- Power of One Award
- 100% Ipas Accuracy
- Lead Financial Counselor for 15 years
- Trainer for 14 years
Timeline
Lead Financial Counselor
Methodist LeBonheur Healthcare
04.2008 - Current
Cash Office Manager
Walmart
08.1997 - 02.2008
Bachelor of Science - Chemistry
Alcorn State University
Some College (No Degree) - Secondary Education
Old Dominion University