V. Krishnakumar
Chennai
Summary
Accomplished account manager with 7+ years 8 months of experience planning, executing, and closing deals that provide significant client value while accomplishing the company’s financial goals. Recognized for outstanding communication skills and consistent sales record in developing and attracting new clients.
Overview
2026
2026
years of professional experience
Work History
AR Caller
Nthrive Pvt Ltd
- Handling denial management
- Contact insurance companies, patients, and healthcare providers to follow up on outstanding medical claims
- Identify and resolve issues with unpaid or denied claims
- Ensure timely payment of claims by appealing denials and correcting any errors
- Review and analyze insurance remittance advice to ensure accurate reimbursement
- Maintain accurate and up-to-date records of all communication and actions taken
- Collaborate with internal departments to resolve billing discrepancies and coding issues
- Provide excellent customer service by effectively addressing inquiries and concerns
- Stay updated on industry trends and changes in insurance regulations
Senior Customer Care Executive
Infosys BPM Pvt Ltd
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Consulted with businesses to supply accurate product and service information.
- Trained new employees on customer service, money handling and organizing strategies.
Senior Issue Resolution Analyst
Athenahealth Technology Pvt.
02.2021 - Current
- Act as a front-line contact for clients to resolve their issues regarding Athenaone product issues via email
- Utilizes Salesforce as a CRM to manage up to around 40 contacts per day
- Provided timely follow-up with customers to ensure highest quality service and build good customer relationship to get their retention towards the company’s product
- Assign cases to the team on daily basis and assist the team with queries
- Reviewing Jira cases and coordinate with development team
- Presentation on new updates
- Presenting L2 office hours on monthly basis
- Working on Internal and Client escalations and provide required workflows changes & case studies to provide better quality to the process
- Working on audits for internal team
- SME for 5 members and providing assistance and feedback on daily basics
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to event marketing, sales and brand promotion.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Master of Science - Master of Computer Applications
University of Madras
Chennai, India04-2024
Bachelor of Electrical and Electronic Engineering -
Srinivasa Institute of Technology
01.2015
Diploma in Electrical and Electronic Engineering - undefined
Ramakrishna Polytechnic College
01.2010
Skills
- Microsoft Teams
- Outlook
- Word
- Excel
- PowerPoint
- Task Management
- Documentation
- Independent Work
- Team Collaboration
- Problem Solving
- Client-facing Communication
- Interpersonal Communication
Languages
English
Tamil
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge.
Personal Information
Date of Birth: 08/04/92
Timeline
Senior Issue Resolution Analyst
Athenahealth Technology Pvt.
02.2021 - Current
Diploma in Electrical and Electronic Engineering - undefined
Ramakrishna Polytechnic College
AR Caller
Nthrive Pvt Ltd
Senior Customer Care Executive
Infosys BPM Pvt Ltd
Master of Science - Master of Computer Applications
University of Madras
Bachelor of Electrical and Electronic Engineering -
Srinivasa Institute of Technology