Diversified, solutions-oriented Salesforce Technical Consultant with over 13+ years of experience in product management, service delivery & business development from concept to implementation.
8+years of experience in analysis, design, development, testing, delivery and production support of Salesforce projects.
8+years of experience in Sales cloud and Service Cloud and 1+ years of experience in Commerce cloud.
Expertise in Apex class, Trigger, Integration.
Good knowledge in creating Lightning pages by using components and controllers.
Expertise in REST APIs, and Bulk API.
Talents include in-depth knowledge of automating the Salesforce ecosystem, backlog prioritization and identification of epics, features and dependencies, Continual Service Improvement and providing guidance and leadership on Salesforce solutions, including customizations, integrations and data management.
Monitor and manage project progress, identifying and addressing risks and issues proactively.
Skilled in demonstrating teamwork in cross-functional teams to deliver breakthrough solutions.
Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.
Skilled in deployment and version control activities using Change set,Flosum, GitHub.
Overview
15
15
years of professional experience
Work History
Senior Consultant
Infosys Ltd.
09.2022 - Current
Troubleshooting issues, resolving complex system problems, and developing and managing complex workflow rules, data validations, and object customizations.
Designed and developed integrations between Salesforce and other applications / systems.
Perform development activities including coding and configuration as well as guiding team members.
Manage, package, and deployed software releases to all environments.
Manage external relationships with a focus on client satisfaction, clearly communicating issues and delegating work as necessary.
Worked closely with subject matter experts, developers, testers and business partners.
Technical Lead
HCL Technologies
08.2019 - 09.2022
Engaged across Therapeutic areas for Patient service portal and automated the entire workflow module for the Patients Journey process through Lightning flow and Apex actions.
Good Hands on experience in dealing with Bulk API transactions.
Good knowledge on the Data security model for the Patient sensitive data handling.
Coordinated cross functional teams for the TrialCard Copay adjuster integration and reduced manual entry resulting in increased efficiency and productivity.
Interacted with various Business users in Scrum model for requirements gathering.
Senior Software Engineer
Mphasis
01.2015 - 08.2019
Developed various Custom Objects, Tabs, validation rules, formula fields and Approval Process.
Developed custom Business logic using Apex Classes, Visual force page.
Good Hands on experience on handling Data loader and Data import wizard.
Developed and maintained Apex test classes to ensure 100% code coverage and compliance with Salesforce deployment Standards.
Managed and deployed Salesforce.com CRM solution to multiple Instances within organization and maintained Deployment checklist.
Programmer Analyst
Cognizant Technologies Solutions
08.2010 - 11.2014
Critically Analyzed Current System Configuration, Documented and reported most necessary changes to be made in Claims process to make it Compliant to new X12 5010 standards.
Analyzed Current EDI files received, documented, and reported necessary changes to be made in Claims Processing process followed.
Developed requirements and Unit tested in Microsoft Biz-talk server.
Root cause analysis for task failures/exceptions in production.
Education
BCA
University of Madras
04.2001 -
Key Customers & Domain Worked
Paccar -Automobile
Biogen-USA-Lifesciences
Vodafone-Telecommunications
AIG-Insurance
Humana-Healthcare
AthenaHealth-Healthcare
Timeline
Senior Consultant
Infosys Ltd.
09.2022 - Current
Technical Lead
HCL Technologies
08.2019 - 09.2022
Senior Software Engineer
Mphasis
01.2015 - 08.2019
Programmer Analyst
Cognizant Technologies Solutions
08.2010 - 11.2014
BCA
University of Madras
04.2001 -
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