WINHMS, LUCID, SHAWMAN POS
Muthu Kumar. C
General Manager _ Operations
Tirunelveli
Summary
Dynamic Operations Manager with a proven track record at Poppys Hotel Private Limited, excelling in operational efficiency and team leadership. Spearheaded cost-saving initiatives and enhanced guest satisfaction through effective staff training and problem-solving. Committed to continuous improvement and fostering strong employee relations to drive performance outcomes.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work History
Operations Manager
Poppys Hotel Private Limited
04.2019 - Current
- Developed and enforced standard operating procedures to ensure compliance with health and safety regulations.
- Coordinated staff training programs to elevate team performance and efficiency in daily operations.
- Streamlined operational processes to enhance guest satisfaction and improve service delivery.
Operations Manager
Hotel FortMunnar
05.2014 - Current
- Led cross-functional teams to implement cost-saving initiatives while maintaining high service standards.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Manager
Hotel Dhanalakshmi Srinivasan
08.2016 - 03.2019
- Analyzed operational workflows to identify inefficiencies, proposing actionable solutions for improvement.
- Managed inventory levels effectively, optimizing stock turnover rates while minimizing waste.
- Fostered a culture of continuous improvement by mentoring staff on best practices in hospitality management.
- Implemented data-driven decision-making processes to enhance operational efficiency and guest experience quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Banquet Manager
Taj Group Of Hotels
06.2000 - 04.2013
- Trained and mentored staff on best practices for service excellence and teamwork.
- Collaborated with culinary teams to design menus tailored to client specifications and preferences.
- Analyzed event feedback to improve service delivery and enhance future planning efforts.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Education
High School Diploma -
RajivGandhi Institute of Hotel Management& Catering Tech
Courtallam 04.2001 -
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operational efficiency
Employee relations and conflict resolution
Planning and implementation
Staff training
Staff management
Policies and procedures implementation
Accomplishments
Completed Centre Of Excellence By Taj Group Of Hotels And Selected As Train The Trainer Programme
Additional Information
A Result oriented Player through Each And every Guest Satisfaction in a Professional Manner. And Well knowledge in Merchandising Our Product into Business in each and every Possiblities.
Software
Certification
Centre Of Excellence
Interests
Learning new Techniques And Skills
Travelling
Reading
Timeline
Operations Manager
Poppys Hotel Private Limited
04.2019 - Current
Operations Manager
Hotel Dhanalakshmi Srinivasan
08.2016 - 03.2019
Operations Manager
Hotel FortMunnar
05.2014 - Current
High School Diploma -
RajivGandhi Institute of Hotel Management& Catering Tech
04.2001 -
Banquet Manager
Taj Group Of Hotels
06.2000 - 04.2013