Seth Miller
Hermitage
Summary
As a Department Supervisor at The Home Depot Inc, I am recognized for enhancing customer satisfaction and reducing employee turnover through effective leadership and engagement. Skilled in inventory management and problem resolution, I successfully boosted sales revenue by implementing targeted promotions, while fostering a positive work environment that encouraged team development and performance improvement. I have found to thoroughly enjoy closely working with customers and associates alike; with spreading positivity being the driving force behind my work ethic!
Overview
9
9
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
09.2024 - Current
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Oversaw daily operational performance of the Lumber and Hardware teams
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Supervisor in Training
Publix
01.2022 - 06.2024
- Supervised daily store operations to ensure adherence to company policies and procedures.
- Trained new employees on customer service protocols and product knowledge.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Monitored team performance, providing feedback to improve efficiency and morale.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Collaborated with management to develop training materials for staff development programs.
- Resolved customer inquiries effectively, contributing to positive shopping experiences.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Partnered with management to coach, discipline and manage employees.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Assisted in leading each shift by delegating duties and assigning specific tasks to employees.
Lead Server
Wendys Restaurant
01.2021 - 01.2022
- Trained and mentored new server staff to enhance service quality and efficiency.
- Managed daily operations, ensuring adherence to company standards and customer satisfaction.
- Coordinated team activities during peak hours to optimize workflow and minimize wait times.
- Implemented process improvements that enhanced order accuracy and reduced food waste.
- Assisted in inventory management, maintaining optimal stock levels for timely service delivery.
- Evaluated team performance, providing constructive feedback to support staff development.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Department Supervisor
Martins Home and Garden
03.2020 - 01.2021
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new staff on product knowledge and customer service techniques.
- Monitored inventory levels and coordinated restocking efforts effectively.
- Implemented visual merchandising strategies to enhance store presentation.
- Conducted regular team meetings to communicate goals and expectations clearly.
- Collaborated with management on promotional events and seasonal displays.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built and designed large displays weekly to promote specific products.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Plumbing Associate
Don Woods Plumbing
06.2019 - 02.2020
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed plumbing issues, utilizing industry-standard tools for efficient problem resolution.
- Collaborated with team members to support project completion within established timelines.
- Conducted routine maintenance checks to prevent system failures and enhance operational efficiency.
- Communicated effectively with clients to address concerns and provide timely updates on service status.
- Delivered reliable results under pressure, completing emergency repairs promptly without sacrificing quality workmanship.
- Preserved structural integrity of buildings by proactively identifying potential plumbing hazards during inspections.
- Strengthened client relationships by providing courteous, professional service during in-home consultations and repairs.
- Ensured safety compliance by adhering to industry regulations and company protocols during installations and repairs.
- Demonstrated adaptability in handling diverse project types, from residential to commercial settings.
- Provided valuable input during project planning stages, ensuring optimal functionality of plumbing layouts.
Customer Service Representative
Hungry Howies Pizza & Subs
06.2016 - 05.2019
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately through point-of-sale systems, ensuring timely delivery of products.
- Trained new staff on company policies and customer service standards, fostering a cohesive team environment.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service quality.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
High School Diploma -
Leto High School
Tampa, FL05-2019
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Inventory management
- Performance improvement
- Workflow optimization
- Recovery management
- Employee engagement
- Leadership
- Retail management
- Employee management
Languages
English
Full Professional
Timeline
Department Supervisor
The Home Depot Inc
09.2024 - Current
Supervisor in Training
Publix
01.2022 - 06.2024
Lead Server
Wendys Restaurant
01.2021 - 01.2022
Department Supervisor
Martins Home and Garden
03.2020 - 01.2021
Plumbing Associate
Don Woods Plumbing
06.2019 - 02.2020
Customer Service Representative
Hungry Howies Pizza & Subs
06.2016 - 05.2019
High School Diploma -
Leto High School