Valencia Johnson

Handle customers via inbound calls, outbound calls, or through the internet. Assist customers using a call flow guide to answer questions and solve problems. Track, document, and retrieve information in databases. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

• Led resolution of complex customer inquiries, enhancing satisfaction and loyalty.

• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and developed team members to enhance customer service skills and product knowledge.
• Analyzed sales data to identify trends and implement strategies for inventory management.
• Coordinated visual merchandising efforts to optimize product displays and drive sales.

I manage a store with annual revenue of $1Million, including the Human Resource, Budgeting and training process for a
total of seven employees from Assistant Managers to Sale Associates. Produce activities reports for upper management and
identify areas of opportunity through utilization of these reports. Demonstratereports.Demonstrate ability to delegate task, while motivating
workers to achieve a high level of performance. Provide evaluations on employee performance and coach and develop
accordingly. Train accordingly. Train and develop employees to provide superior service to customers. Maintain company compliance and
ensure regulations are met. Supervise and monitor administration of test, ensures the test instructions are accurate and
that the appropriate testing environments are maintained.
Ensure that all test administration is carried out in compliance with corporate policies, regulations, guidelines, and
standards.
Ensure confidentiality of test results; maintain security of testing materials.
Manage personnel which includes recommendation for hiring, termination, performance evaluation,training, work allocation,
and problem resolution.
Won competition 2 quarters in a row for keeping lowest store budget by 20%
Prevent high shrink by following loss prevention rules lowering shrink from over 1.9+% to -.12% within 12 months Receive
weekly shipment, breakdown and sort shipment preparing to sensor, hang and display new merchandise creating balance
and coordination. Accounting and Clerk/ Payroll Clerk Balanced tills, checks, miscellaneous reports, and media from tills daily.
Handle an excess of cash of a minimum of $400 & upwards per day. Accurately balance accounting office, perform daily

• Assisted in managing daily store operations to enhance customer satisfaction and drive sales.
• Trained and mentored staff on best practices for inventory management and customer service.
• Analyzed sales data to identify trends, adjusting inventory levels to align with demand forecasts.
• Developed employee schedules to optimize staffing efficiency during peak hours and special events.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Conducted performance evaluations, providing constructive feedback to improve team productivity and morale.

• Coordinated lease renewals and negotiated terms to maximize tenant retention.
• Streamlined resident application processes to improve efficiency and reduce processing time.
• Developed marketing strategies to attract prospective residents and enhance occupancy rates.
• Facilitated leasing process by conducting property tours and addressing tenant inquiries.
• Greeted clients, showed apartments, and prepared leases.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.