Valencia Lewis-Johnson
Nashville
Summary
Assisted customers in resolving inquiries through effective communication and interpersonal skills. Supported efforts to enhance customer satisfaction by meeting established targets. Provided necessary assistance to ensure a positive customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Center Personal Banker
Regions Financial
- Current
- Handling high volume inquiries
- Provides remote financial services
- Focusing on customer service, and problem-solving
Fulfillment Associate
Amazon Warehouse
10.2024 - 11.2025
- Oversaw accurate and efficient processing and fulfillment of customer orders, maintaining quality standards throughout.
- Utilized warehouse management system to enhance accuracy in inventory tracking and facilitate timely order updates.
Prep Cook
First Watch
05.2022 - 10.2022
- Assisted in meal preparation by washing and chopping vegetables. Supported cooking processes by cutting meat and organizing ingredients. Contributed to overall kitchen efficiency through effective meal prep tasks.
- Established workstations and organized ingredients to facilitate efficient food preparation according to recipes.
- Executed fundamental cooking tasks, including sauce reduction and food parboiling.
- Crafted simple dishes, including salads and entrees, to enhance menu offerings.
Call Center Agent
Genesco Call Center
08.2021 - 10.2021
- Managed inbound communication channels, including calls, chats, emails, and texts, to provide assistance to customers and store employees.
- Analyzed and evaluated customer needs to effectively resolve issues and enhance satisfaction.
- Cultivated personal connections and established trusting relationships to enhance customer retention.
- Employed critical thinking, creativity, and problem-solving skills to devise effective resolution strategies.
Preschool Teacher
Jewell's Gems Academy
02.2017 - 04.2018
- Maintained cleanliness of play, sleep, and changing areas to ensure a safe environment.
- Assisted in planning and organizing activities such as tummy time, reading sessions, and water play.
- Oversaw daily maintenance of written documentation on child's progress.
- Managed feeding schedules and diaper changes throughout the day to ensure infant care.
- Delivered support and comfort to individuals in need, fostering a compassionate environment.
Education
Diploma - Health Science
Hillwood Comp High School
Nashville, TN05.2016
Skills
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted customers with inquiries and concerns Provided support to guests to enhance their experience Resolved issues promptly to maintain satisfaction
- Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining inventory levels and product displays
- Facilitated early childhood education programs, fostering developmental growth in children
- Cultivated comprehensive office experience through diverse administrative tasks
- Executed computer operations to ensure system functionality and efficiency
- Oversaw customer account management to enhance client relationships
Certification
Driver's License
Languages
English
Timeline
Fulfillment Associate
Amazon Warehouse
10.2024 - 11.2025
Prep Cook
First Watch
05.2022 - 10.2022
Call Center Agent
Genesco Call Center
08.2021 - 10.2021
Preschool Teacher
Jewell's Gems Academy
02.2017 - 04.2018
Contact Center Personal Banker
Regions Financial
- Current
Diploma - Health Science
Hillwood Comp High School