Valerie Power
Culleoka
Summary
Operations executive with over 20 years of experience in strategic operational leadership. Achieved 98% client retention while driving organizational transformation and process improvement. Expertise in aligning operational infrastructure with growth objectives and leading cross-functional teams in highly regulated environments.
Overview
16
16
years of professional experience
Work History
Chief Operations Officer
Tethrd LLC
01.2022 - 01.2026
- Executive leader responsible for enterprise-wide operations including service delivery, production, and technology within a rapidly scaling organization.
- Direct operational strategy and P&L performance across core business functions.
- Aligned operational infrastructure with growth objectives and evolving market demand to support scaling efforts.
- Led cross-functional teams to enhance operational efficiency, ensure quality delivery, and drive process improvements.
- Implemented continuous improvement initiatives that strengthened service delivery and enhanced organizational scalability.
Senior Director / Strategic Account Executive People Manager
Progyny, Inc.
01.2018 - 01.2022
- Managed enterprise healthcare clients, overseeing complex national program implementations to meet client needs.
- Directed cross-functional collaboration among operations, client services, and implementation teams, ensuring on-time and effective program delivery.
Vice President, Client Management & Service Operations
Gravie, Inc.
01.2013 - 01.2018
- Architected strategic account management organization, driving 96% retention and NPS of 76.
- Designed and launched member contact center, achieving 95% satisfaction.
- Established operational frameworks for payment operations, service standards, and cross-department collaboration, enhancing service delivery.
Vice President, Client Account Services
Bloom Health
01.2010 - 01.2013
- Led and developed 14-person high-performing team, enhancing collaboration and engagement.
- Directed implementation of national private healthcare exchange platform, focusing on product strategy, technology integration, and improving member experience.
- Led strategic initiatives to enhance healthcare delivery and patient engagement.
- Developed policies to improve operational efficiency across various departments.
- Oversaw budget management and resource allocation for multiple projects.
Education
Professional Development - Strategic Selling, Conceptual Selling, Consultative Selling, Negotiation to Yes, Large Account Management
Augsburg College
Minneapolis, MNSkills
- Healthcare Operations Management
- Supply chain management
- Process optimization
- Organizational transformation
- Performance management
- Systems implementation
- Cross-Functional Leadership
- Client relationship management
- Customer experience
Core Executive Competencies
- Operational Strategy & Process Optimization
- Organizational Growth & Transformation
- Customer Experience & Service Delivery
- Cross-Functional Leadership
- Healthcare Benefits Operations
- Continuous Improvement & Performance Management
- Technology & Systems Implementation
- Client Retention & Relationship Management
Education And Professional Development
Augsburg College, Minneapolis, MN, Strategic Selling, Conceptual Selling, Consultative Selling, Negotiation to Yes, Large Account Management
Websites
Personal Information
Title: Strategic Operations Executive | Customer Solution Consultant
Executive Impact
- Operations Executive with 20+ years of experience leading operational strategy, scaling service organizations, and driving process improvement across healthcare benefits and manufacturing environments.
- Led operational growth and organizational transformation initiatives.
- Improved operational efficiency through process optimization and strategic planning.
- Directed cross-functional teams in fast-paced, highly regulated environments.
- Achieved 98%+ client retention and NPS scores of 76.
- Built and scaled service, payment, and technology operations infrastructure.
- Strong expertise in customer experience, team leadership, and continuous improvement.
- Proven ability to drive measurable business performance and service excellence.
Professional Highlights
- Recruited by executive leadership to build and scale operational infrastructure supporting rapid organizational growth and service expansion.
- Led customer experience and contact center strategies that improved client satisfaction, retention, and service performance.
- Directed implementation of complex healthcare platforms supporting large national employer clients and enterprise operations.
- Built and led high-performing cross-functional teams focused on operational excellence, productivity improvement, and service delivery.
- Drove operational efficiencies through process optimization, strategic planning, and scalable service models.
- Recognized for delivering measurable business outcomes in fast-paced, highly regulated environments.
Timeline
Chief Operations Officer
Tethrd LLC
01.2022 - 01.2026
Senior Director / Strategic Account Executive People Manager
Progyny, Inc.
01.2018 - 01.2022
Vice President, Client Management & Service Operations
Gravie, Inc.
01.2013 - 01.2018
Vice President, Client Account Services
Bloom Health
01.2010 - 01.2013
Professional Development - Strategic Selling, Conceptual Selling, Consultative Selling, Negotiation to Yes, Large Account Management
Augsburg College