Valerie Culver
Chattanooga,TN
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Greenway Distributors
05.2025 - Current
- Analyzed customer feedback to enhance service quality and satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Co-owner
Davcul Services LLC
01.2023 - 04.2025
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Managed financial planning, budgeting, and cash flow analysis to optimize profitability.
Server/Cashier
Waffle House
04.2021 - 12.2023
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining a positive guest experience.
- Conducted regular inventory checks to maintain stock levels and reduce waste.
- Implemented suggestions for menu improvements based on guest feedback and preferences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Amazon Warehouse Associate
Amazon
11.2018 - 09.2020
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Organized inventory using Amazon's warehouse management systems to enhance accuracy and retrieval speed.
- Collaborated with team members to meet daily shipping targets, ensuring timely order fulfillment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated forklifts to efficiently transport goods throughout warehouse
Delivery Driver
Ken Smith Auto Parts
01.2018 - 11.2018
- Delivered auto parts efficiently to customers, ensuring timely service and satisfaction.
- Maintained accurate delivery logs, documenting routes and customer interactions for reference.
- Navigated diverse routes using GPS technology to optimize delivery times and reduce delays.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Improved delivery accuracy by diligently checking orders before departure.
Office Manager
Zman Remodeling
10.2012 - 10.2017
- Communicated with clients
- Managed payroll
- Maintained office efficiency by organizing operations and procedures
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
- Maintained and supervised office operations
- Managed scheduling and coordination of appointments for project teams and clients to optimize resource allocation.
- Streamlined office operations, enhancing workflow efficiency and communication among departments.
- Implemented inventory tracking systems, ensuring accurate supply management for ongoing projects.
- Collaborated with contractors to ensure timely project updates, fostering strong client relationships through effective communication.
- Developed and maintained filing systems, improving document retrieval times and organizational standards.
- Oversaw budgeting processes for office supplies and services, identifying cost-saving opportunities without sacrificing quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Child Care Worker
Amy's Angels
09.2006 - 07.2012
- Provided care for children ages 6 weeks to 12 years.
- Supervised children's daily activities, ensuring safety and engagement in a nurturing environment.
- Developed and implemented age-appropriate educational programs to enhance cognitive and social skills.
- Cultivated positive relationships with children and families through effective communication and support.
- Organized recreational activities that promoted physical health and teamwork among children.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted good behavior with positive reinforcement methods.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and other daily hygiene activities to support child development.
- Developed age-appropriate activities and crafts to engage children.
- Utilized positive reinforcement techniques to encourage good behavior.
- Responded to inquiries from parents and guardians.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Logged information regarding naps, feedings, and any medications administered.
- Assisted in potty training and toilet hygiene.
- Encouraged children's emotional and social development.
- Implemented daily routines and activities to stimulate and engage children.
Customer Service Representative
Convergys
04.2001 - 06.2005
- Customer service for an online pharmacy. Answered patients questions about coverage.
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
- Implemented process improvements that reduced response times for customer queries.
- Managed escalated issues with a focus on resolution and client retention.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High school or equivalent -
Chattanooga State
Chattanooga, TN06.2001
Skills
- Warehouse Experience
- Shipping & Receiving
- Pallet Jack
- Order Picking
- Forklift
- Delivery Driver Experience
- Order Picker
- Packaging
- RF Scanner
- Serving Experience
- Materials Handling
- Office Management
- Manufacturing
- Load & Unload
- Inventory Control
- Machining
- Microsoft Word
- Food Preparation
- Warehouse Distribution Experience
- Cleaning Experience
- Van driver
- Problem-solving
- Complaint handling
- Data entry
- Call center experience
- Live chat support
- Quality assurance
- Product knowledge
- Active listening
- Sales support
- Customer response
- Appointment scheduling
- Salesforce
- [Product or service] support
- Payment processing
- Social media support
- Referral coordination
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Verbal and written communication
- Decision-making
- Email communication
- Workflow management
- Attention to detail
- Microsoft windows and office
- Customer service
- Collaborative team player
- Friendly and patient
- Incoming call management
- Account administration
- Quickbooks
- Pestpac
- Fieldroutes
Certification
- Forklift Certification
- Driver's License
Timeline
Customer Support Specialist
Greenway Distributors
05.2025 - Current
Co-owner
Davcul Services LLC
01.2023 - 04.2025
Server/Cashier
Waffle House
04.2021 - 12.2023
Amazon Warehouse Associate
Amazon
11.2018 - 09.2020
Delivery Driver
Ken Smith Auto Parts
01.2018 - 11.2018
Office Manager
Zman Remodeling
10.2012 - 10.2017
Child Care Worker
Amy's Angels
09.2006 - 07.2012
Customer Service Representative
Convergys
04.2001 - 06.2005
High school or equivalent -
Chattanooga State