AUDREY BURKS
Franklin
Summary
Dual-credentialed RN and Health Informatics Specialist with 15+ years of clinical and health IT experience spanning EHR optimization, clinical analytics, workflow design, and quality assurance. Proven ability to bridge the gap between clinical operations and technology — translating complex data into actionable insights, driving adoption of health information systems, and engineering workflows that measurably improve care delivery and organizational efficiency.
Overview
16
16
years of professional experience
Work History
RN
BAYADA Home Health Care
Franklin, TN
04.2026 - Current
- Conducted comprehensive patient assessments to identify health issues and develop personalized care plans.
- Collaborated with interdisciplinary teams to optimize patient outcomes through effective communication and coordination.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote self-care.
- Collaborated with multidisciplinary healthcare teams to implement comprehensive treatment plans, ensuring continuity of care.
RN – Home Health
LHC Group
Brentwood, TN
11.2024 - 04.2026
- Conduct comprehensive patient assessments and develop individualized care plans to support safe, effective recovery in the home setting.
- Coordinate care transitions and communicate proactively with physicians, specialists, and families to ensure continuity and quality of care.
- Maintain thorough, accurate clinical documentation within EHR systems, ensuring compliance with regulatory and reimbursement standards.
- Apply informatics expertise to identify documentation gaps and coach peers on optimizing EHR workflows for improved efficiency and data integrity.
- Mentored peers in best practices, enhancing overall team performance and patient outcomes.
- Implemented quality improvement initiatives that streamlined workflows, reducing response times to patient needs.
- Led training sessions on new healthcare technologies, improving staff proficiency and patient care efficiency.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
RN Sr. Health Informatics Specialist
Premise Health
Brentwood, TN
09.2020 - 11.2024
- Architect and optimize health information systems and HL7 interfaces, improving cross-platform data exchange and system reliability.
- Serve as primary liaison between vendors, clinical end-users, and the health IT team to surface optimization opportunities and resolve system barriers.
- Design and implement clinical workflows that reduce inefficiencies, shorten task completion times, and elevate care delivery standards.
- Lead UAT and production environment testing cycles, identifying and resolving defects before go-live to ensure system stability.
- Coordinate training, manage system permissions for new employees, and deliver targeted end-user training programs.
- Translate complex data into actionable insights for business leaders, driving sustained improvements in usability and adoption.
RN Sr. Consultant / Analytics
Premise Health
Brentwood, TN
05.2018 - 09.2020
- Produce monthly, quarterly, and annual performance reports for clients and senior leadership, distilling complex datasets into clear strategic insights.
- Facilitate quarterly QBR preparation meetings to ensure client alignment and satisfaction, contributing to high client retention rates.
- Analyzed medical and operational data to identify performance gaps, delivering evidence-based recommendations that drove measurable improvements.
- Prioritized and manage multiple analytics projects simultaneously, consistently meeting deadlines in a fast-paced, deadline-driven environment.
RN QA Manager
eviCore Healthcare
Franklin, TN
03.2015 - 05.2018
- Designed a comprehensive QA audit evaluation tool and scoring criteria adopted across the clinical team to standardize quality assessments.
- Conducted monthly chart audits, delivering structured feedback via quality scorecards that reduced error rates and supported compliance.
- Led root cause analysis initiatives and established corrective action plans in collaboration with cross-functional clinical and operations teams.
- Designed and implemented performance improvement strategies, tracking department goals and objectives to drive continuous improvement culture.
RN Telephonic Case Manager
eviCore Healthcare
Franklin, TN
10.2014 - 05.2015
- Assessed treatment plans and identified barriers to care, developing individualized discharge and transition plans for complex patient populations.
- Screened medical records to determine medical necessity and appropriate level of care (SNF, IRF, LTAC), ensuring accurate utilization management.
- Coordinated community-based program referrals and collaborated with multidisciplinary teams to implement effective, patient-centered care plans.
RN Clinical Liaison Analyst
Community Health Systems
Franklin, TN
05.2014 - 10.2014
- Provided clinical expertise in EHR workflow design across multi-disciplinary patient care areas, supporting a successful go-live transition.
- Analyzed application functionality, security, and performance; created support documentation that improved end-user self-sufficiency.
- Maintained data integrity, security, and confidentiality standards while troubleshooting and resolving system issues with rapid remediation.
RN Case Manager
naviHealth
Brentwood, TN
01.2013 - 04.2014
- Managed caseloads of complex patients across post-acute settings, conducting initial assessments and developing comprehensive care plans.
- Performed medication reconciliation and coordinated follow-up care, reducing readmission risk through proactive discharge planning.
RN – Labor & Delivery
Baptist Hospital
Nashville, TN
10.2010 - 01.2013
- Delivered direct patient care in a high-acuity L&D unit, managing inductions, emergency C-sections, and postpartum recovery.
- Interpreted fetal monitoring data, communicated critical findings to physicians, and responded swiftly to emergent obstetric situations.
Education
Bachelor of Science in Nursing -
Cumberland University
Lebanon, TN2010
Bachelor of Science in Social Work -
Jackson State University
Jackson, MS2002
Skills
- EHR HIS Implementation & Optimization
- Clinical Workflow Design & Re-engineering
- Health Data Analytics & Reporting
- UAT & Production Environment Testing
- Quality Assurance & Process Improvement
- Vendor & Stakeholder Management
- End-User Training & Support
- Care Coordination & Case Management
- HIPAA Compliance & Data Integrity
- Root Cause Analysis & Corrective Action
- Strategic Planning & Decision Support
- Cross-functional Team Collaboration
Timeline
RN
BAYADA Home Health Care
04.2026 - Current
RN – Home Health
LHC Group
11.2024 - 04.2026
RN Sr. Health Informatics Specialist
Premise Health
09.2020 - 11.2024
RN Sr. Consultant / Analytics
Premise Health
05.2018 - 09.2020
RN QA Manager
eviCore Healthcare
03.2015 - 05.2018
RN Telephonic Case Manager
eviCore Healthcare
10.2014 - 05.2015
RN Clinical Liaison Analyst
Community Health Systems
05.2014 - 10.2014
RN Case Manager
naviHealth
01.2013 - 04.2014
RN – Labor & Delivery
Baptist Hospital
10.2010 - 01.2013
Bachelor of Science in Nursing -
Cumberland University
Bachelor of Science in Social Work -
Jackson State University