Vanessa Askew
Knoxville
Summary
Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
9
9
years of professional experience
Work History
Office Administrator
Boys & Girls Club of Tennessee Valley
Knoxville
10.2019 - 05.2025
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Developed strong relationships with clients through excellent customer service skills.
- Coordinated and managed daily administrative operations of the office.
- Greeted visitors warmly upon arrival at the office premises.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Educated parents and guardians on available resources in the community that could benefit their child.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Coordinated with parents and guardians to ensure that the needs of each youth were being met.
- Promoted positive self-esteem among all participants through encouraging words and affirmations.
- Oversaw safety and security of each youth under supervision.
- Approached conflicts and crisis situations in calm and professional way.
Youth Development Professional
Boys & Girls Club of Tennessee Valley
Knoxville
03.2016 - 10.2019
- Developed and facilitated educational programs focused on life skills, vocational training, health education, conflict resolution, and other relevant topics.
- Educated staff members on best practices related to youth development programming.
- Conducted individual counseling sessions with youth when necessary.
- Developed strategies to motivate disengaged or struggling youth.
- Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
- Created a safe environment where youths could express themselves without fear of judgement.
- Approached conflicts and crisis situations in calm and professional way.
Customer Service Cashier
Home Depot
Knoxville
01.2018 - 05.2019
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted customers with locating merchandise within the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided excellent customer service by helping customers locate items they were looking for.
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Some College (No Degree) - Social Work
Pellissippi State Community College
Knoxville, TNSkills
- Office management
- Document organization
- Client relationship management
- Data entry
- Microsoft Office
- Scheduling appointments
- Customer service
- Problem solving
- Conflict resolution
- Attention to detail
- Hospitality and accommodation
- Behavior management
- Active listening
Youth Leader
- I have served as a youth leader at my church for 11 years. I help to foster a safe space for youth to explore and expand their faith.
Timeline
Office Administrator
Boys & Girls Club of Tennessee Valley
10.2019 - 05.2025
Customer Service Cashier
Home Depot
01.2018 - 05.2019
Youth Development Professional
Boys & Girls Club of Tennessee Valley
03.2016 - 10.2019
Some College (No Degree) - Social Work
Pellissippi State Community College
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