Vanessa Ingram
Memphis
Summary
Dynamic Human Resources professional skilled in enhancing employee lifecycle experiences through effective onboarding and strict compliance with regulations. Proven ability to manage HRIS systems and maintain accurate personnel records while providing exceptional support to employees and leadership, driving organizational success.
Overview
9
9
years of professional experience
Work History
HR Coordinator
Dufresne Spencer Group / Ashley Global Retail
Memphis
06.2024 - Current
- Coordinate employee status changes, including promotions, transfers, compensation adjustments, demotions, and terminations.
- Manage multiple HR inboxes, responding to employee inquiries and escalating complex issues to appropriate leadership.
- Administer bereavement leave processes for hourly and salaried employees while ensuring policy compliance.
- Maintain accurate employee records and personnel data within HRIS systems.
- Support employees with HR-related concerns and provide guidance on policies, benefits, and procedures.
- Conduct employment background screenings utilizing the Data Facts platform.
- Generate HR reports and prepare documentation to support business and compliance requirements.
- Partner with leadership to ensure adherence to federal, state, and local employment regulations.
- Utilize UKG and Workforce Management systems to support workforce administration and employee data management.
- Perform administrative functions including correspondence generation, record management, scanning, and filing.
Onboarding Specialist
Dufresne Spencer Group
Memphis
02.2022 - 06.2024
- Managed onboarding activities for high-volume hiring initiatives across multiple locations.
- Processed new hire information within UKG and coordinated employee identification assignments with hiring managers.
- Created and maintained employee profiles and personnel records, ensuring document accuracy and compliance.
- Reviewed I-9 documentation and completed E-Verify processes in accordance with federal regulations.
- Conducted employment verification requests and maintained confidential employee information.
- Coordinated creation and distribution of employee pay cards through FedEx shipping services.
Human Resources Assistant
FedEx Hub Recruitment Center
Memphis
07.2021 - 01.2022
- Supported recruitment and hiring operations by assisting applicants throughout the onboarding process.
- Facilitated candidate drug screenings, fingerprinting, and completion of employment documentation.
- Participated in large-scale recruitment events, helping recruit over 100 candidates for FedEx World Hub operations.
- Created employee badges and maintained onboarding records using IMAGE systems.
- Tracked and updated employee badge statuses utilizing SharePoint and Excel reporting tools.
- Accessed and maintained employee information within Workday.
- Organized and archived employee records in compliance with company retention policies.
Quality Control Agent / HR Support
FedEx World Headquarters
Memphis
11.2020 - 07.2021
- Maintained and updated employee and applicant records within IMAGE systems.
- Processed and reviewed Security Threat Assessment documentation to ensure completeness and regulatory compliance.
- Verified applicant identification and supporting documentation for accuracy.
- Entered and maintained data within the Telos system while meeting daily productivity goals.
- Utilized BOI systems to scan, index, and organize confidential records.
- Supported HR and security-related administrative processes through accurate record management and data entry.
Management Trainee / Assistant Manager
Enterprise Rent-A-Car
Memphis
06.2018 - 11.2020
- Developed and maintained business partnerships with dealerships and body shops to drive organizational growth.
- Delivered exceptional customer service by resolving customer concerns and providing operational support.
- Analyzed performance metrics and customer feedback to identify opportunities for operational improvement.
- Educated customers on products and services, contributing to revenue growth and sales objectives.
- Assisted with daily branch operations, employee coordination, and administrative functions.
Human Resources Intern
Memphis Grizzlies
Memphis
07.2017 - 06.2018
- Supported full-cycle recruiting activities, including job postings, candidate tracking, background screenings, and offer letter preparation.
- Verified employment eligibility through E-Verify and maintained compliance with federal hiring regulations.
- Managed personnel files for more than 600 full-time and part-time employees.
- Assisted with HR process improvements and document digitization initiatives.
- Ensured compliance with company policies and employment laws.
- Reviewed candidate documentation, references, and background checks to support hiring decisions.
Education
Bachelor of Science - Human Resources Management
University of Tennessee
Knoxville, TN05-2017
Skills
- Microsoft Office
- E-Verify
- Hire Right
- Customer service
- Workday
- UKG
- Data Facts
- Workforce Management
- Recruiting
- HRIS management
- Team collaboration
- Onboarding and orientation
Timeline
HR Coordinator
Dufresne Spencer Group / Ashley Global Retail
06.2024 - Current
Onboarding Specialist
Dufresne Spencer Group
02.2022 - 06.2024
Human Resources Assistant
FedEx Hub Recruitment Center
07.2021 - 01.2022
Quality Control Agent / HR Support
FedEx World Headquarters
11.2020 - 07.2021
Management Trainee / Assistant Manager
Enterprise Rent-A-Car
06.2018 - 11.2020
Human Resources Intern
Memphis Grizzlies
07.2017 - 06.2018
Bachelor of Science - Human Resources Management
University of Tennessee