Vanessa Ivens

• Maintained detailed documentation of support interactions.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts.
• Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
• Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
• Improved team morale and cohesion by initiating regular team-building activities..
• Worked with restaurant owners to ensure success of their units program to maximize tax benefits for their locations.

Worked with the Knox County Sheriffs Department as a member of their Senior Citizens Awareness Network.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.