Vanessa Granados Marquez
Johnson City
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Restaurant Server
Wahaca Mexican Kitchen
Johnson City
10.2023 - Current
- Assisted in training new servers on restaurant procedures and menu items.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest experience and increase sales.
- Supported team during peak hours to ensure smooth service flow.
- Manager Assistant
Restaurant Waitress
Rio de Brazil Steakhouse
Johnson City
05.2020 - 10.2023
- Provided friendly and attentive service to enhance customer dining experiences.
- Managed cash register transactions and processed payments efficiently.
- Assisted in training new staff on restaurant protocols and service standards.
- Resolved customer complaints promptly to ensure satisfaction with meals.
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
- Assistant Manager
Restaurant Dishwasher
Rio De Brazil Steakhouse
Johnson City
03.2019 - 05.2020
- Assisted kitchen staff by providing clean dishes and utensils promptly.
- Help to prep
- Cut meats
- Help as an expo
Education
Science Hill High School
Johnson City, TNSkills
- Customer service
- Menu knowledge
- Cash handling
- Order processing
- Problem Solving
- Computer Skills
- Communication
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
Restaurant Server
Wahaca Mexican Kitchen
10.2023 - Current
Restaurant Waitress
Rio de Brazil Steakhouse
05.2020 - 10.2023
Restaurant Dishwasher
Rio De Brazil Steakhouse
03.2019 - 05.2020
Science Hill High School