Vanessa Mella

Clarksville

Summary

Dynamic leader and skilled cook with proven expertise in employee training and kitchen management honed at Panera Bread. Excels in fast-paced environments, demonstrating exceptional multitasking, organization, and interactive communication skills. Achieved significant improvements in team efficiency and customer satisfaction through effective collaboration and adherence to sanitation protocols.

Overview

years of professional experience

Work History

Team Lead

Panera Bread

08.2018 - 07.2021

Trained new team members by relaying information on company procedures and safety requirements.
Worked different stations to provide optimal coverage and meet production goals.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Prepared food items according to recipe to drive quality and consistency.
Worked in fast-paced environment with sense of urgency to serve guests quickly.
Understood cooking techniques and fundamentals to maximize safe food handling.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Kept kitchen up to code for health and safety inspections.
Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Cleaned and sanitized work areas, utensils and equipment.

Crew Member

Wendy's

11.2017 - 08.2018

Worked well with teammates and accepted coaching from management team.
Assisted other team members to achieve goals.
Kept food preparation area, equipment, and utensils clean and sanitary.
Operated cash register to ring up final bill and process various forms of payment.
Worked front counter, drive-thru and other areas.
Cleaned and maintained all areas of restaurant to promote clean image.
Provided excellent customer service by greeting customers and meeting quality expectations.

Line Cook

Smokin Chikin

01.2017 - 05.2017

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

High School Diploma -

West Creek High School