VANESSA RICO
Summertown
Summary
Organized and motivated employee eager to apply time management, safety, and team building skills in various environments. Seeking opportunities to expand leadership skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2024 - 07.2025
- Supervised daily operations and maintained store efficiency.
- Mentored baristas on customer service.
- Assisted customers with product selection when needed.
- Identified areas of improvement within the department and implemented necessary changes.
- Developed strategies for improving operational efficiency and customer service levels.
- Evaluated and performed equipment maintenance to support operational goals.
- Coached team members to increase productivity and reduce workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory levels and conducted regular stock checks.
- Resolved customer complaints and provided solutions swiftly.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening duties to facilitate business operations.
Master At Arms
Navy
07.2020 - 07.2024
- As the post supervisor of Commercial Vehicle Gate 48A, I have led Guards and Navy personnel in proper inspections of commercial vehicles requesting access onboard to ensure the safety and security of NAVSTA Mayport.
- Provided guidance on the proper use of force and weapons in accordance with applicable laws and regulations.
- Verified that all personnel were properly identified before allowing entry onto the instillation.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Assisted 17 new check-ins that arrived to NAVSTA Mayport ensuring all paperwork and check-in procedures were completed in a timely manner.
- Processed over 70 pieces of correspondence and maintained 213 training records for security personnel.
- Enforced security protocols to ensure safety of personnel and assets.
- Coordinated with local law enforcement during security operations and incidents.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Successfully led teams through three CNIC inspections resulting in passing 100% in accordance to post regulations.
Hostess/Cashier
Puente Grande
Lawrenceburg
07.2017 - 05.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
- Demonstrated strong interpersonal skills when interacting with customers.
- Ensured compliance with health and safety regulations at all times.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered telephone to provide dining information and take reservations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Assisted servers in bussing tables when needed during busy periods.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Diploma - P13A Law Enforcement Specialist
Naval Technical Training Center Lackland
11.2020 - 01.2021
Diploma - Master-at-Arms “A” School
Naval Technical Training Center Lackland
09.2020 - 11.2020
High School Diploma -
Summertown High School
Summertown, TNSkills
- Security Procedure Implementation
- Risk Factor Assessments
- Special Event Security
- Staff Leadership
- Firearms Training
- Crowd Control
- Emergency Training
- First Aid and CPR
- Active Shooter Training
- File and Records Management
- Access Control
- Money Handling
- Event Coordination
- Relationship Building
- Expense Tracking
- Critical Thinking
- Sales Promotion
- Team Leadership
- Health Code Compliance
- Calm and Pleasant Demeanor
- Vehicle Inspection
- Weapons Handling
- Attention to Detail
- Customer Service
- Coaching and Mentoring
Timeline
Shift Supervisor
Starbucks
12.2024 - 07.2025
Diploma - P13A Law Enforcement Specialist
Naval Technical Training Center Lackland
11.2020 - 01.2021
Diploma - Master-at-Arms “A” School
Naval Technical Training Center Lackland
09.2020 - 11.2020
Master At Arms
Navy
07.2020 - 07.2024
Hostess/Cashier
Puente Grande
07.2017 - 05.2018
High School Diploma -
Summertown High School