Vanessa McCoy
Lexington
Summary
Dedicated front desk clerk with expertise in guest relations, complaint handling, and efficient check-in processes. Committed to maintaining professional appearance and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Motel Front Desk Clerk
Days Inn Hotel
09.2025 - Current
- Greeted guests and managed check-in/check-out processes efficiently.
- Responded to guest inquiries and resolved issues promptly.
- Maintained accurate reservation systems and updated records consistently.
- Assisted with billing inquiries, ensuring accuracy in transactions.
Cashier
Walmart
06.2022 - 05.2023
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer, balancing funds at shift end.
- Collaborated with team members to optimize checkout workflows during peak hours.
Associate
Dunkin Donuts
06.2020 - 11.2020
- Prepared and served high-quality beverages and food items to customers efficiently.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Assisted in training new team members on operational procedures and customer service best practices.
- Managed cash register operations, ensuring accurate handling of transactions and customer payments.
Cashier
Walmart
02.2016 - 06.2020
- Implemented new procedures for handling refunds and exchanges, improving efficiency.
- Monitored inventory levels at checkout area, notifying management of restocking needs.
- Provided training support to new cashiers on register operations and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings in store surveys.
Education
High School Diploma -
Penn Foster
Chandler, AZSkills
- Patience and tolerance
- Guest relations
- Complaint handling
- Professional appearance
Timeline
Motel Front Desk Clerk
Days Inn Hotel
09.2025 - Current
Cashier
Walmart
06.2022 - 05.2023
Associate
Dunkin Donuts
06.2020 - 11.2020
Cashier
Walmart
02.2016 - 06.2020
High School Diploma -
Penn Foster