Summary
Overview
Work History
Education
Skills
Timeline
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Vanisha Rankin

Memphis

Summary

Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.

Overview

12
12
years of professional experience

Work History

Relationship Banker II

Simmons Bank
03.2023 - Current
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
  • Exceeding quarterly goals.
  • building rapport.
  • Ensured compliance with NACHA rules and regulations, maintaining a strong understanding of relevant policies and requirements.


Member Connect Rep

Orion FCU
11.2022 - 03.2023
  • Managed high-volume call center, maintaining exceptional service standards for all customers.
  • Conducted thorough account reviews for clients, identifying potential fraud and safeguarding their personal information.
  • Utilized advanced problem-solving skills to resolve challenging customer concerns quickly and effectively.
  • Developed strong relationships with clients, fostering trust and loyalty to the bank over time.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.

Patient Coordinator

Memorial Hermann
08.2020 - 08.2022
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.

Tech Support Agent

AT&T
06.2013 - 08.2020
  • Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
  • Enhanced customer satisfaction by effectively addressing and resolving support issues.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.

Education

Bachelor of Business Administration -

Strayer University
05-2027

High School Diploma -

Manassas High School
05-2011

Skills

  • Cross-selling products
  • Banking
  • Customer Service-oriented
  • Relationship building and management
  • Excellent communication
  • Teamwork and collaboration
  • Decision-making
  • Active listening
  • Time management
  • Multitasking

Timeline

Relationship Banker II

Simmons Bank
03.2023 - Current

Member Connect Rep

Orion FCU
11.2022 - 03.2023

Patient Coordinator

Memorial Hermann
08.2020 - 08.2022

Tech Support Agent

AT&T
06.2013 - 08.2020

High School Diploma -

Manassas High School

Bachelor of Business Administration -

Strayer University

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Vanisha Rankin