Vanna Johnson
Knoxville
Summary
Adept at venipuncture and renowned for exceptional patient care, I significantly enhanced patient experiences at Cornerstone Diagnostics. With three years of experience. My expertise in specimen handling and my ability to maintain composure under pressure led to a marked improvement in lab efficiency and patient satisfaction. My collaborative spirit and problem-solving skills have consistently fostered positive outcomes in high-stakes environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist/Laboratory Technician
Cornerstone Diagnostics
Harlan Ky
02.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Assisted in training and onboarding new phlebotomists.
- Conducted routine drug screens on over 150 patients.
- Ran analyzer for drug screening.
- Prepared urine for transport by putting in orders and labeling tubes, then piping urine into tubes.
Call Center Representative
GDIT
Cumberland, KY
01.2019 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained security clearance
- Time management skills
Education
Associate of Science - Medical Assistant
Choice MD
London Ky 12.2021
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Specimen labeling procedures
- HIPAA
- Patient support
- Data entry
- Specimen preparation
- Paperwork processing
- Recording data
- Patient preparation
- Medical records management
- Medical records maintenance
- Proper labeling
- Sample labeling
- Communication
- Laboratory procedures understanding
- Medical records handling
- Sanitation and sterilization
- Specimen collection and storage
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Butterfly venipuncture
- Finger stick method
- Problem-solving
- CPR/AED
- Appointment scheduling
Certification
- OSHA Certified
- CPR/AED Certification
- Certified Medical Assistant (CMA)
- HIPPA
Timeline
Phlebotomist/Laboratory Technician
Cornerstone Diagnostics
02.2022 - Current
Call Center Representative
GDIT
01.2019 - 02.2022
Associate of Science - Medical Assistant
Choice MD