VARUN A S
Chennai
Summary
Dedicated professional seeking a challenging career in a dynamic work environment. Utilizing inherent strengths and acquired skills to effectively contribute as a valuable asset in creative and challenging work settings.
Overview
9
9
years of professional experience
Work History
Analyst
HCL Technologies
02.2024 - Current
- Process: Credit card operations
- To work on credit card operations for past 9 months and since it's an pilot project initially gets trained by onshore team and after provide training to offshore team colleagues is the key role.
- Worked on end-to-end process related to credit card operations and doing QA for team members on the activities, which they worked on the previous day and explaining their errors in the team huddle.
- Conducting team huddle on daily basis and sharing new process update and clarifying team doubts.
- I am working on different types of process like card opening for personal customers and business customers.
- Working on daily reports, card closing, card swapping, balance transfer, CCR verifications and etc..
- Handling email escalations from clients and process queries on daily basis.
- Validating daily basis on every queue within SLA.
- To publishing daily EOD reports and sharing to Onshore team on end of the day.
Senior Associate
WNS GLOBAL SERVICES PVT LTD
02.2022 - 12.2022
- Process : Account Opening (Retail), KYC, AML & IBusiness
- Account Opened for Personal Customer (PBG Retail Customers).
- KYC/AML/CDD (Customer due diligence)/EDD(Enhanced due diligence).
- Customer profile verification as per KYC & AML requirements (MOA / POA / Trade License / Board Resolution / Passport / Visa & Emirates Id Card ).
- Signature Card Uploading.
- Signature Card Amendment request handling.
- Placing & releasing hold for Customer accounts as per customer request.
- Account Lock & Unlock for Customer Accounts.
- Debit Card Issuance for new Account Opening.
- Checking Credit Score for customer to issue Cheque book.
- Enable internet Banking access to the customers.
- Issue Hard & Soft tokens for newly Enabled Internet Banking as per customer request.
- Increase the limit of the Internet Banking Customers.
- Activate & De-Activate the Hard & Soft tokens for Customers.
- Responsible for Smooth running of internet banking.
- Email Handling for personal customer register email address.
- To Update daily MI Report and publish to Onshore Team on Daily Basis.
- Business support experience carrying more of business and retail account opening backend process, as an KYC (Know Your Customer) analyst with one of the leading bank in UAE.
Business Process Lead
TATA CONSULTANCY SERVICES LIMITED
12.2021 - 03.2022
- Process: Account Maintenance
- Analyze mandatory initial checks for customers before updating details as insisted by word centralized bank rules.
- Once pass with initial checks will proceed further with valid KYC documents.
- Maintenance activity of updating customer personal details will be provided post account opening
- Prompt responses to client emails within authorized TAT.
- Checking customer updated details by maker and identify error spot.
Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PVT LTD
10.2015 - 12.2021
- Process : Account Opening (Retail & Corporate), KYC Maintenance & Remediation, TP - RESPONSIBILITES
- To Open Accounts for Individual (Retail) & NON - Individual (Corporate) Customers
- Analyze mandatory initial checks for individual and entity before account opening as insisted by world centralized bank rules
- Blacklisted customer will be reported to onshore team and will be actioned accordingly
- Once passed with initial checks will proceed with account opening if valid KYC (Passport, Visa & Emirates Id Card) documents provided
- Expertise in KYC procedures for block listing of customers and PEP's (Politically exposed persons) from money laundering, criminal cases, fraud & conducting world level check if involved in unauthorized activities
- Maintenance activity of updating customer personal details will be processed post account opening
- Prepare to upload the specimen signature within 24hrs of account opening after re-verifying documents by Onshore team
- Readily respond to client calls and emails before escalations
- Sending hourly reports on daily basis which will be reviewed by Onshore team
- Great knowledge and experience in both retail and business account opening process
- Effective Client Interaction & Client Management
- Exceptional ability in providing solutions
- Established High confidence with clients by implementing effective solutions and plans during emergency situations and achieved TAT on client satisfaction
- Developed Offshore team by transferring knowledge to new people in a short time
- To publish daily basis on EOD report to share Onshore team on End of day
- Validating daily basis on Maintenance Reconciliation report to share Onshore team on T+1 bases
Education
B. Tech - INFORMATION TECHNOLOGY
PSG College of Technology
2015
Diploma of Higher Education - ELECTRONICS & COMMUNICATION ENGINEERING
Rudhraveni Muthuswamy Polytechnic College
2012
Matriculation -
Rajalakshmi Genguswamy Matriculation Higher Secondary School
2009
Skills
- SKILLS
- KYC, AML, EDD & CDD and Credit cards Operations
- COMPUTER PROFICIENCY
- Languages :
- C,Visual Basic 60, HTML, Java
- CORE JAVA (CERTIFICATE NUMBER: PT 20150665)
- Packages : MS Office 2010, Net Beans
- STRENGTH & SKILLS
- Problem solving abilities
- Exceptional listener and communicator
- Adaptable, positive, resilient, always open to new ideas
- High analytical and positive thinking
- Excellent verbal and written communication skills
- Excellent Team player
Contact
Chennai, 600044
Languages
Education
Coimbatore, TN,Tirupur, TN,Tirupur, TN
Interests
HOBBIES : Photography. Listening Music. Gaming.
Timeline
Analyst
HCL Technologies
02.2024 - Current
Senior Associate
WNS GLOBAL SERVICES PVT LTD
02.2022 - 12.2022
Business Process Lead
TATA CONSULTANCY SERVICES LIMITED
12.2021 - 03.2022
Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PVT LTD
10.2015 - 12.2021
Diploma of Higher Education - ELECTRONICS & COMMUNICATION ENGINEERING
Rudhraveni Muthuswamy Polytechnic College
Matriculation -
Rajalakshmi Genguswamy Matriculation Higher Secondary School
B. Tech - INFORMATION TECHNOLOGY
PSG College of Technology
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