Summary
Overview
Work History
Education
Skills
Timeline
Generic

VASANTH

Senior Technical Analyst
Chennai

Summary

  • Experienced IT Professional with 3.9 years of expertise in Oracle SQL and UNIX environments, specializing in 24x7 L2 Production Support for mission-critical applications.
  • Proficient in managing ITIL processes, including Incident Management, Problem Management, and Change Management, ensuring seamless operations and meeting organizational goals.
  • Skilled in SQL development, with hands-on experience in writing complex queries using joins, subqueries, and data-specific functions to analyze and resolve issues efficiently.
  • Strong command of UNIX commands such as grep, cp, mv, awk, find, sed, top, and ps -ef, with the ability to troubleshoot and optimize system performance.
  • Adept at shell scripting to automate processes and manage workflows using techniques like command-line arguments and file test operators.
  • Experience in managing and monitoring workflows with AutoSys job scheduling tools, ensuring timely execution of batch processes.
  • Proven ability to prioritize and resolve production issues received via email or phone from end-users and stakeholders in a fast-paced environment.
  • Collaborative team player, capable of adapting quickly to dynamic environments, and skilled at completing complex tasks with minimal supervision.

Overview

4
4
years of professional experience
2017
2017
years of post-secondary education

Work History

Technical Analyst

HEXAWARE Technologies
Chennai
07.2021 - Current
  • Client : Neuberger Berman
  • Domain : Banking
  • Tracked and monitored pending issues, taking proactive measures to ensure timely resolution
  • Addressed P1 and P2 incidents, actively participating in bridge calls to resolve critical issues and minimize business impact
  • Conducted daily health checks, including Start of day (SOD) and End-of-Day (EOD) tasks, to ensure productions environment stability
  • Managed and resolved P3 and P4 tickets using SOP documents, ensuring strict adherence to SLAs
  • Handled incident, request and change tickets through ServiceNow, maintaining efficient ticket lifecycle management
  • Engaged in development activities, including job hold coordination, UAT Sign-offs and CAB meetings, supporting seamless release management
  • Generated custom reports to meet the requirement of upstream and downstream users, ensuring operational transparency
  • Participated in disaster recovery (DR) activities, including failover, fallback procedures, and job hold management, ensuring business continuity
  • Managed unmounting and mounting of primary and DR servers, minimizing downtime during critical operations
  • Collaborated in release calls and post-implementation review assessments, contributing to operational improvements
  • Developed a knowledge base for recurring incidents, enhancing response times and overall operational reliability
  • Handled all L2 escalations, ensuring efficient resolution of incidents while meeting SLA Commitments
  • Utilized Splunk to analyze logs and take appropriate actions based on incident priority
  • Investigated job failures, including file access permission checks and implemented corrective action to reduce downtime
  • Participated in knowledge transfer sessions, enhancing domain expertise and strengthening team capabilities.

Education

B.Tech -

B.S Abdur Rahman University

Skills

SQL Developer

ServiceNow

AutoSys ,Tidal enterprise scheduler

Putty

WinSCP

Dynatrace

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Timeline

Technical Analyst

HEXAWARE Technologies
07.2021 - Current

B.Tech -

B.S Abdur Rahman University

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VASANTH Senior Technical Analyst