Vasanth Rajendran
EUC Analyst
Coimbatore
Summary
Adept Technical Operations Analyst with a proven track record at Infosys Limited, led IT teams to enhance KPIs by 93%, showcasing expertise in Microsoft Intune and exceptional leadership. Skilled in PowerShell Scripting and fostering team growth, excel in deploying innovative IT solutions and improving operational efficiency.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Technical Operations Analyst
Infosys Limited
Coimbatore
10.2023 - Current
- Led a team of 21 IT professionals, including 13 offshore and 8 onsite, to deliver high-quality services within strict deadlines and budget constraints.
- Managing over 5,000 Windows devices, more than 200 Android devices, and 500 macOS devices using Microsoft Intune and JAMF across the US, UK, and Asia, including the China region.
- Ensured the SLAs are met according to the standards and enhanced the KPI from 5% to 98%.
- Expertise in managing and configuring MDM and MAM profiles and policies for Windows and Android devices within Intune.
- Migrated the device setup by delivering the Intune Autopilot for Hybrid Join Devices as a User-Driven mode.
- Utilized the PowerShell App Deployment Toolkit (PSADT) to create packages for application deployment, including MSI, MST, and EXE formats.
- Developed and implemented patch rings for Windows devices, ensuring a phased rollout of updates to minimize disruption and maintain stability.
- Managing O365 patching through Intune to ensure that all security patches are applied.
- Expertise in analyzing the Device Compliance, Vulnerability reports weekly to ensure all the devices are compliant and vulnerabilities are remediated.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Technical Operations Associate
Infosys Limited
Coimbatore
04.2022 - 10.2023
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Created various technical knowledge-based articles and SOPs for the new team members' better understanding.
- Conducted cross-skilling and re-skilling sessions to the team members, ensuring productivity.
- Streamlined inventory management processes, significantly reducing time spent on stock audits.
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Established effective communication channels between technical and non-technical staff members, promoting collaboration across departments to achieve shared goals more efficiently.
- Created application packages for Mac devices using Composer Tool.
- Enrolled 30+ MAC devices using User-Initiated and Pre-Stage Enrollment through ABM and JAMF.
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
Operations Executive & Senior Operations Executive
Infosys Limited
Chennai
01.2020 - 04.2022
- Provided remote desktop support to the end-users, managing over 50,000 Windows Devices.
- Expertise in handling L2 remote support on Software Installations, Generic Software Issues, Printer Installation and Troubleshooting, Domain Join, and Device Troubleshooting.
- Having great communication skills in handling the end-users directly over call and chat conversations.
- Provided 24/7 support, including on-calls, without missing any SLAs.
- Managing O365 Licenses and Application Licenses, including Adobe Products and Microsoft Products.
- Worked on ticketing tools, including ServiceNow and ManageEngine.
- Worked on remoting tools, including Bomgar, TeamViewer, and Workspace One Remote Assist.
Education
Bachelor of Science - Computer Technology
Karpagam Academy of Higher Education
Coimbatore, India 06.2016 - 04.2019
Skills
IT Infrastructure
Microsoft Intune
JAMF Pro
Mobile Device Management
End User Computing
Azure Active Directory
Active Directory
Application Packaging
PowerShell Scripting
Office 365
Mobile Application Management
Accomplishments
- Achieved 100% by implementing the PatchMyPC software for application patching tasks.
- Reduced device setup time by 1 hour by accurately completing Intune Autopilot.
- Earned an Outstanding rating for three consecutive years.
Timeline
Technical Operations Analyst
Infosys Limited
10.2023 - Current
Technical Operations Associate
Infosys Limited
04.2022 - 10.2023
Operations Executive & Senior Operations Executive
Infosys Limited
01.2020 - 04.2022
Bachelor of Science - Computer Technology
Karpagam Academy of Higher Education
06.2016 - 04.2019
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