Summary
Overview
Work History
Education
Skills
Timeline
Generic
VEERABALU ANNADURAI

VEERABALU ANNADURAI

Project Manager
Salem

Summary

Results-driven Project Manager with a proven track record of leading Agile teams to success. Skilled in scheduling and facilitating scrum ceremony to boost team collaboration and efficiency. Experienced problem-solver and risk analyst, adept at identifying roadblocks and implementing strategic solutions to ensure project success. Passionate about optimizing workflows and achieving successful project outcomes in fast-paced environments.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Project Manager

INTEGRASS SOLUTIONS PVT LTD
10.2023 - 03.2025
  • Planned, designed, and scheduled phases for large projects.
  • Discussing potential projects and their parameters with clients, executives, and software developers to align expectations and goals.
  • Overseeing each stage of the project lifecycle, from initiation to delivery, ensuring adherence to timelines and quality standards.
  • Ensuring projects stay on track, meet deadlines, and align with business objectives.
  • Tracking project milestones, deliverables, and change requests while mitigating risks and ensuring smooth adaptation.
  • Serving as a liaison to communicate key project updates, milestone achievements, and changes to stakeholders.
  • Delivering completed software products to clients and conducting regular performance evaluations.

Project Coordinator

GLIBWARE SOFT SOLUTIONS
10.2022 - 10.2023
  • Assist in planning, scheduling, and coordinating Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives).
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Help track progress of tasks and user stories using project management tools like Jira, Trello, or Asana.
  • Document meeting notes, decisions, and action items to maintain clear communication across teams.
  • Identify project risks and issues and escalate them as needed.


Senior customer service associate - sales

NOBROKER TECHNOLOGIES SOLUTIONS PVT LTD
09.2020 - 10.2022
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Managed challenging situations calmly and professionally, deescalating conflicts as necessary while preserving client relationships.

CSE

BIGBASKET - IRCPL
07.2018 - 03.2020
  • Managed high-risk client escalations with cross-functional coordination and timely resolution
  • Led a team of 15+ associates, providing guidance, feedback, and aligning resources to meet KPIs
  • Facilitated communication across clients, support, and technical teams to ensure alignment and resolution clarity
  • Collaborated with product and operations teams to turn client feedback into product and process enhancements

Education

BACHELOR OF ENGINEERING -

PAAVAI ENGINEERING COLLEGE
01.2014 - 01.2018

HIGHER SECONDARY - undefined

IDEAL HIGHER SECONDARY SCHOOL
01.2012 - 01.2014

Skills

  • Agile project management
  • Scrum methodology expertise
  • Delivery management proficiency
  • Risk identification and reduction
  • Client and Stakeholder Engagement
  • Conflict resolution management
  • Strategic resource planning
  • Team Leadership and Mentorship
  • Critical Thinking and Problem Solving
  • Presentation skills
  • Customer Success Strategy

Timeline

Project Manager

INTEGRASS SOLUTIONS PVT LTD
10.2023 - 03.2025

Project Coordinator

GLIBWARE SOFT SOLUTIONS
10.2022 - 10.2023

Senior customer service associate - sales

NOBROKER TECHNOLOGIES SOLUTIONS PVT LTD
09.2020 - 10.2022

CSE

BIGBASKET - IRCPL
07.2018 - 03.2020

BACHELOR OF ENGINEERING -

PAAVAI ENGINEERING COLLEGE
01.2014 - 01.2018

HIGHER SECONDARY - undefined

IDEAL HIGHER SECONDARY SCHOOL
01.2012 - 01.2014
VEERABALU ANNADURAIProject Manager