VEERABALU ANNADURAI
Project Manager
Salem
Summary
Results-driven Project Manager with a proven track record of leading Agile teams to success. Skilled in scheduling and facilitating scrum ceremony to boost team collaboration and efficiency. Experienced problem-solver and risk analyst, adept at identifying roadblocks and implementing strategic solutions to ensure project success. Passionate about optimizing workflows and achieving successful project outcomes in fast-paced environments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Project Manager
INTEGRASS SOLUTIONS PVT LTD
10.2023 - 03.2025
- Planned, designed, and scheduled phases for large projects.
- Discussing potential projects and their parameters with clients, executives, and software developers to align expectations and goals.
- Overseeing each stage of the project lifecycle, from initiation to delivery, ensuring adherence to timelines and quality standards.
- Ensuring projects stay on track, meet deadlines, and align with business objectives.
- Tracking project milestones, deliverables, and change requests while mitigating risks and ensuring smooth adaptation.
- Serving as a liaison to communicate key project updates, milestone achievements, and changes to stakeholders.
- Delivering completed software products to clients and conducting regular performance evaluations.
Project Coordinator
GLIBWARE SOFT SOLUTIONS
10.2022 - 10.2023
- Assist in planning, scheduling, and coordinating Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives).
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Help track progress of tasks and user stories using project management tools like Jira, Trello, or Asana.
- Document meeting notes, decisions, and action items to maintain clear communication across teams.
- Identify project risks and issues and escalate them as needed.
Senior customer service associate - sales
NOBROKER TECHNOLOGIES SOLUTIONS PVT LTD
09.2020 - 10.2022
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Managed challenging situations calmly and professionally, deescalating conflicts as necessary while preserving client relationships.
CSE
BIGBASKET - IRCPL
07.2018 - 03.2020
- Managed high-risk client escalations with cross-functional coordination and timely resolution
- Led a team of 15+ associates, providing guidance, feedback, and aligning resources to meet KPIs
- Facilitated communication across clients, support, and technical teams to ensure alignment and resolution clarity
- Collaborated with product and operations teams to turn client feedback into product and process enhancements
Education
BACHELOR OF ENGINEERING -
PAAVAI ENGINEERING COLLEGE
01.2014 - 01.2018
HIGHER SECONDARY - undefined
IDEAL HIGHER SECONDARY SCHOOL
01.2012 - 01.2014
Skills
- Agile project management
- Scrum methodology expertise
- Delivery management proficiency
- Risk identification and reduction
- Client and Stakeholder Engagement
- Conflict resolution management
- Strategic resource planning
- Team Leadership and Mentorship
- Critical Thinking and Problem Solving
- Presentation skills
- Customer Success Strategy
Timeline
Project Manager
INTEGRASS SOLUTIONS PVT LTD
10.2023 - 03.2025
Project Coordinator
GLIBWARE SOFT SOLUTIONS
10.2022 - 10.2023
Senior customer service associate - sales
NOBROKER TECHNOLOGIES SOLUTIONS PVT LTD
09.2020 - 10.2022
CSE
BIGBASKET - IRCPL
07.2018 - 03.2020
BACHELOR OF ENGINEERING -
PAAVAI ENGINEERING COLLEGE
01.2014 - 01.2018
HIGHER SECONDARY - undefined
IDEAL HIGHER SECONDARY SCHOOL
01.2012 - 01.2014
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