Veerasekar V
Chennai,TN
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
3
3
Languages
2
2
Certification
15
15
years of professional experience
Work History
TeamLead - Reference Data Ops
NIQ India Pvt Ltd
Chennai
01.2024 - 02.2025
- Led a team of associates and a team of SMEs in delivering accurate and high-quality sales data by validating all product attributes, and strengthening data reliability for consumer insights.
- Led cross-functional teams to improve product delivery timelines and quality of seller data.
- Handled projects for the UK and Nordics region. Implemented structured quality control practices, enhancing efficiency, minimizing reporting errors, and boosting client satisfaction.
- Led cross-functional teams to improve product delivery timelines and quality.
- Managed daily tasks including report generation, leave scheduling, and compliance training coordination, ensuring regulatory adherence and supporting organizational efficiency.
- Managed daily tasks, including report generation, leave scheduling, and compliance training coordination, ensuring organizational efficiency and regulatory adherence.
- Engaged stakeholders to improve client retention, and secure contract renewals.
Team Leader
Groupon Shared Services Pvt Ltd
Chennai
04.2013 - 12.2023
- Directed large cross‑functional teams across customer support, account management, and international operations, ensuring projects met scope, schedule, and quality benchmarks.
- Acted as the primary point of contact for seller partners, resolving escalations, optimizing account performance and enhancing overall seller satisfactio
- Drove sales growth by onboarding and managing a portfolio of 100+ e‑commerce sellers, ensuring strong marketplace presence.
- Defined scope, objectives, and success criteria for multi‑country projects, ensuring alignment with organizational strategy and client priorities.
- Built long‑term seller relationships, achieving high renewal and retention rates through consultative account management.
- Partnered with cross‑functional teams to design tailored deals, optimizing pricing and positioning for maximum ROI.
- Handled fraud escalation teams through the Accertify platform and monitored chargeback status to ensure timely resolution.
- Utilized Tableau and Kibana dashboards for reporting and trend identification, supporting data-driven decision-making.
Client Relationship Manager
GK Power Expertise Pvt Ltd
Chennai
02.2010 - 03.2013
- Spearheaded sales initiatives, converting over 70% of qualified leads into long‑term accounts
- Managed vendor services, nurtured client relationships, and secured key contracts to strengthen service delivery.
- Negotiated contracts with vendors and clients, securing favorable terms and strengthening partnerships.
- Delivered tailored project plans aligned with client requirements, ensuring budget compliance and satisfaction.
- Identified improvements and cost-saving measures, enhancing efficiency across projects.
- Identified improvements and implemented cost-saving measures, enhancing project efficiency.
- Streamlined recruitment and training of project engineers to support company growth.
- Advanced from executive to Client Relationship Manager, demonstrating commitment and adaptability in client engagement.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
ChennaiSkills
- Project management
- Operations management
- Strategic planninggg
- Data-driven decision-making
- Quality control
- Data Driven
- Effective communication
- Operationsrations managementt
Accomplishments
NIQ :
• Spearheaded the EURD Lead (Learn, Develop, and Educate) Program initiative, which standardized validation processes and reduced quality escapes by over 300 per month.
• Led a data accuracy improvement project in OGRDS, updating critical product characteristics and achieving a 20% increase in data reliability, which streamlined reporting and improved decision-making for stakeholders.
• Created end-to-end SOP for multiple countries, improving the first-time right rate and overall quality of the client data.
Groupon :
• Awarded Quarterly Star Awards in 2014, 2017, and 2019.
• Recognized and awarded multiple Champion of the Month and Extra Miler for individual as well as team performance.
• Awarded Best Leader of the year award in 2022.
• Integral part of the project: FS 90 Effective People Management Program.
• Created and delivered effective training solutions that enhanced team productivity by 30% with a 97% quality success rate.
Certification
• COPC Professional Manager Certification
• COPC Lean Six Sigma for Contact Centers Certification
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
TeamLead - Reference Data Ops
NIQ India Pvt Ltd
01.2024 - 02.2025
Team Leader
Groupon Shared Services Pvt Ltd
04.2013 - 12.2023
Client Relationship Manager
GK Power Expertise Pvt Ltd
02.2010 - 03.2013
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University