Venice Ali
Memphis
Summary
Skilled outreach coordinator and case manager supervisor, recognized for exceptional communication and time management abilities. Experienced in developing outreach strategies and providing crisis intervention, dedicated to improving community resource accessibility.
Overview
9
9
years of professional experience
Work History
outreach coordinator case manager
Barron Heights
Memphis
04.2024 - Current
- Created promotional materials that enhanced visibility of services offered.
- Coordinated events and workshops to educate community and facilitate resource sharing.
- Collaborated with local organizations to strengthen partnership networks.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Attended networking events as a representative of the organization.
- Assisted team members in outreach tasks to ensure effective program delivery.
Case Manager Supervisor
Vertava Health
Southaven
09.2017 - 01.2024
- Led case management team to provide effective client support and improve service outcomes.
- Assessed client needs and assigned cases to appropriate staff members.
- Implemented policies and procedures to improve case management processes.
- Facilitated regular team meetings to review case progress and address challenges, fostering collaboration.
- Executed crisis intervention services during critical situations.
- Provided mentorship and support to team members in complex cases.
- Participated in interdisciplinary team meetings with other health professionals to coordinate services for complex cases.
- Developed and conducted training for Case Managers to strengthen skills and improve client service delivery.
- Assisted Case Managers with problem solving difficult cases or developing individualized service plans.
- Developed and implemented policies and procedures for case management staff.
- Monitored caseloads for timely completion of tasks and client outcomes.
- Reviewed documentation for compliance with regulatory standards and best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Education
Master of Arts - Human Resources Management
Strayer University
01-2019
Bachelor of Arts - Professional Studies
University of Memphis
Memphis, TN05-2014
Certificate -
Southwest Community College
Memphis, TN05-2005
Skills
- Case management
- Community outreach
- Crisis intervention
- Case supervision
- Documentation compliance
- Time management
- Community engagement
- Multitasking
- Team collaboration
- Excellent communication
- Human resources
Timeline
outreach coordinator case manager
Barron Heights
04.2024 - Current
Case Manager Supervisor
Vertava Health
09.2017 - 01.2024
Master of Arts - Human Resources Management
Strayer University
Bachelor of Arts - Professional Studies
University of Memphis
Certificate -
Southwest Community College