Venkata Vignesh T Y

Skill Set:

Oracle SQL Database, Linux & Unix, Active Directory, JIRA

Responsibility:

• Risk Technology Access Services platform has set of 10 applications. it about access management and level 2 support.
• Acted as a SME for 3 critical applications in it. Taken care of Splunk and Dynatrace alerts.
• Connected with end users for Solving unique errors and got appreciation.
• Experienced in Linux commands and Active Directory Management.
• Handled Re-Certification and De-Certification of all Applications.
• As a Mentor shared the KT to all Junior analyst and Created SOP for all Complex issues and ensuring customer satisfaction.

Skill Set:

Active Directory, Azure AD, Office 365 Admin, Exchange Admin Center, onpremsis, PC Remediation,ServiceNow.

Responsibility:

• Worked in user account (creation, deletion, enabling, disabling) and access management. Distribution group and Shared Mailbox Creation and Management.
• Addressed issues by Troubleshooting software and Hardware by connecting with customer in remote.
• Responded to all users issues to facilitate faster problem identification and resolution.
• Working Knowledge in Exchange access Management, Exchange admin center and Office 365 administration.
• Led a team of service desk analysts, providing guidance and support for incident management.

Skill Set:

Active Directory,Azure AD.

Responsibility:

• Maintained records of daily data communication transactions, problems, and remedial actions taken.
• Diagnosed and Troubleshot issues in printer and network printer issues.
• Organized the desktop support engineers and assigning tickets to DL2 and completing the works on time.
• Resolved customer Complaints outlook issue and all other Microsoft applications issues.
• Helped streamline in user account (creation, deletion, enabling, disabling) and access management.

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Completed reports detailing network and systems performance and downtime issues.
• Adopted cost-effective, useful solutions to implement into current systems.