VENKATESH Purushothaman
Chennai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With 2 years of relevant experience in Data Visualization and Overall Experience of 4yrs.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
TATA Communications
01.2023 - Current
- Monitoring and supervising Transmission Management for NBN-Australia and also dealing with Site Technicians directly over call on average of 25 per day.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Preparing and Maintaining Tableau Dashboard Data of SLA and KPI throughout week and engaging in Client meeting Discussions to discuss and to improvement of KPI.
- Hands-On Specialist tools like Tableau and Power-Bi to present Data in Visual Forms such as Dashboards.
- Researching and Testing Data sets using Visualization tools and reporting on Data Trends.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Fault Management Engineer
UST GLOBAL
06.2021 - 07.2022
- Been managing Vodafone network for Australia, dealing with clients and preparing reports on weekly basis. Configuring routers/switches to prevent loss of coverage at time of outage
- Preparing dashboards and reports in tableau to clients to showcase about impact of outages on weekly basis.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Been Dealing with On-Site engineers over call on average of 15 per day.
Apprentice Trainee
GAT - ESSJAY ERICSSON Pvt Ltd
10.2018 - 09.2019
- Handling Airtel microwave communications networks for Tamil Nadu.
- Preparing outage reports on daily basis, Coordinating and managing with Transmission engineers and field engineers, spares management and so on.
- Biweekly field visits and report preparation are majorly focused on.
- Been handling over 500+ Sites in Tamil Nadu.
Education
Master of Science - Data Science Engineering
Great Lakes Institute of Management
Chennai10.2022
Bachelor of Science - Electronics and Communication Engineering
Rajiv Gandhi College Of Engineering And Technology
Pondicherry04.2017
Skills
- Python / PyCharm
- SQL / My-SQL
- Exploratory Data Analysis
- Statistics For ML
- Machine Learning Algorithms
- Supervised & UN-supervised learning
- Models
- Python Libraries:
- NumPy, Pandas, Matplotlib, Scipy, Scikit-Learn
- Tableau / Power-BI
Accomplishments
- CAPSTONE PROJECT - Airline Passengers Satisfaction
- The objective of this capstone is to build a classification model to determinecustomer satisfaction and identify areas of improvement
- It will help the airlineindustry /airline company to perform very well in their business by knowing thekey areas for improvement
- Airline companies can prioritize their expenditurewhich will help them in developing their business
- Model will help the airlineto retain loyal customers and improve chances so that new customers alsoprefer the airline
- When our model goes into production, it will help the Airlinecompanies to identify areas to improve
- Airline businesses around the world aredecimated as most international air travel has been grounded
- To identify thecritical factors that lead to customer satisfaction we are here building a model to
- Predict the customer satisfaction by applying Machine Learning Models.
Timeline
Customer Service Executive
TATA Communications
01.2023 - Current
Fault Management Engineer
UST GLOBAL
06.2021 - 07.2022
Apprentice Trainee
GAT - ESSJAY ERICSSON Pvt Ltd
10.2018 - 09.2019
Master of Science - Data Science Engineering
Great Lakes Institute of Management
Bachelor of Science - Electronics and Communication Engineering
Rajiv Gandhi College Of Engineering And Technology
Similar Profiles
Snehal KhutwadSnehal Khutwad
UI UX Manager at Tata CommunicationsUI UX Manager at Tata Communications
Rajesh LakshmananRajesh Lakshmanan
Associate Director Commercial Management at Tata CommunicationsAssociate Director Commercial Management at Tata Communications
Sairamakrishnen JayaprakashSairamakrishnen Jayaprakash
Service Delivery Executive at TATA COMMUNICATIONSService Delivery Executive at TATA COMMUNICATIONS