Venkatraman N

• Lead and manage a 23 members team of order management specialists in both onshore and offshore, ensuring accurate and timely order processing and fulfillment.
• Utilize ERP systems (SAP) to track orders, manage inventory, and coordinate with the supply chain team
• Managed End to End Order management process and Identified the areas for development
• Developed collaborations with external stakeholders to maximize business opportunities and reduce dependency
• Achieved exceptional customer satisfaction by proactively resolving project issues, ensuring timely service activation, and consistently exceeding expectations throughout the engagement process.
• Achieved project deadlines by coordinating with stakeholders to manage performance.
• Increased operational efficiency through data-driven decision-making processes, utilizing analytics technologies to guide strategy formulation.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Verified the quality of deliverables, managed SLAs, and ensured they met standards before submission to the client.
• Provided detailed project status updates to stakeholders and executive management on weekly and monthly basis.
• Develop and implement strategic order management initiatives (client 360 view and RPA for the sanitary checks which was performed manually) to streamline workflows and enhance efficiency.
• Collaborated with IT to develop and implement an automated order management system, reducing manual workload by 30%.
• Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Reduced operational costs through comprehensive process improvement initiatives (Automation/RPA) and resource management.
• Developed and implemented project plans and planning forecast to ensure successful execution.
• Led change management initiatives to drive organizational transformation without compromising employee morale
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Lead 20 member team of order management specialists, ensuring accurate and timely order processing and fulfillment.
• Utilize ERP systems (SAP) to track orders, manage inventory, and coordinate with the supply chain team.
• Collaborate with supply chain, warehouse, and customer service teams to resolve order-related issues and improve overall performance.
• Managed inventory levels, conducted regular audits, and implemented corrective actions to maintain optimal stock levels.
• Prepare and present detailed reports on order metrics, inventory levels, and performance trends to senior management.
• Analyzed and Monitored project performance to identify areas of improvement and make adjustments.
• Implement process improvements that reduced order processing time by 20% and increased efficiency.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Identified and resolved 3.5Mn Euro Unhealthy open orders
• Generating and providing billing report to the stakeholders to identify and evaluate expected actual sales recognition

Operational Management

• Traveled to Denmark on Mar'2016 for Due diligence process and got sign off
• Monitoring overall functional of processes, Managing time, Client interaction, strategizing, process metrics management etc..
• Responsible for publishing weekly and monthly reports such as trend analysis and cash forecast using power bi
• Keeping the management team informed of accomplishments & ongoing issues and providing resolutions to identified issues
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Publishing daily, weekly and monthly reports such as trend analysis of cash receipt, aged receivables and cash forecast for the collection team as and when required
• Client end and ensuring that 100% cash targets were achieved month on month and reducing trend of aged debt
• Preparing Client decks during the visits and for Weekly operational discussion status.
• Responsible for controlling the incidents and implementing the effective control plan
• Driving process improvements ideas and implementation
• Ensuring the service level agreement / KPIs are met without any miss.
• Escalating issues, if potential failures occurs in terms of achieving the TATs or meeting SLAs.
• Implementing OPEX principles in day-to-day operations

Team Management:-

• Assigning the daily tasks to the team and driving the team in terms of completion of the task within the specified deadline
• Ensuring the service level agreement / KPIs are met without any miss.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Handling priority Escalations / Client Queries effectively and resolving issues in the daily business activities and ensuring the optimum utilization of resources.

Business Excellence -

• Analyze processes End to End and Lean Methodologies to identify process improvements
• Identify Roadmap for continuous service improvements, Cost reduction, Automation and projects to improve client Business Outcomes
• Facilitate the Risk & control self-assessment process
• Preparing FMEA to identify risk on the process and implementing control plan

• Order Management and Activation (Tier I): The process deals with end to end order flow issues, covering all steps from service request generated by a customer to product installation.
  
• Order Management and Activation – Smart chat: This team plays a key role in providing comprehensive integrated solutions to internal department. It allows the Agents, SME’s and TL’s to interact with internal department and grant solutions to internal concerns. Faster mode of solution which results in better customer service.

Immigration Experience:

• Experienced with domain knowledge in technical section of Immigration service portals.
• Clarified visa related queries to employees on their eligibility for processing visas, specifically H and L visas, UK, Europe and APAC countries.
• Processed documents for U.S. Non immigrant visas ( H and L visas) inclusive of stamping formalities.