Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Ascencio

Arlington

Summary

Experienced and highly organized Dental Treatment Coordinator with 17+ years of experience in a general dental setting. Proven ability to effectively communicate treatment plans, coordinate insurance benefits, and manage patient scheduling. Committed to providing exceptional patient care and ensuring a positive experience throughout the treatment process.

Overview

25
25
years of professional experience

Work History

Dental Treatment Coordinator/Front Desk Receptionist

Keith Morris Family Dentistry
08.2007 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Machine Operator Packer

International Paper
03.2003 - 07.2007


  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Executed month-end inventory counts to identify discrepancies.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.

Bank Teller

Bank of Crockett
01.2001 - 12.2002
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Education

High School Diploma -

Crockett County High School
Alamo
05-2005

Skills

  • Phone etiquette
  • Insurance verification
  • Office administration
  • Patient care coordination
  • Friendly and outgoing
  • Dental terminology
  • Patient flow management
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Dental Treatment Coordinator/Front Desk Receptionist

Keith Morris Family Dentistry
08.2007 - Current

Machine Operator Packer

International Paper
03.2003 - 07.2007

Bank Teller

Bank of Crockett
01.2001 - 12.2002

High School Diploma -

Crockett County High School

Similar Profiles

CREATE PROFILE
Veronica Ascencio