Veronica Ascencio
Arlington
Summary
Experienced and highly organized Dental Treatment Coordinator with 17+ years of experience in a general dental setting. Proven ability to effectively communicate treatment plans, coordinate insurance benefits, and manage patient scheduling. Committed to providing exceptional patient care and ensuring a positive experience throughout the treatment process.
Overview
25
25
years of professional experience
Work History
Dental Treatment Coordinator/Front Desk Receptionist
Keith Morris Family Dentistry
08.2007 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Machine Operator Packer
International Paper
03.2003 - 07.2007
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Executed month-end inventory counts to identify discrepancies.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
Bank Teller
Bank of Crockett
01.2001 - 12.2002
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
High School Diploma -
Crockett County High School
Alamo05-2005
Skills
- Phone etiquette
- Insurance verification
- Office administration
- Patient care coordination
- Friendly and outgoing
- Dental terminology
- Patient flow management
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Dental Treatment Coordinator/Front Desk Receptionist
Keith Morris Family Dentistry
08.2007 - Current
Machine Operator Packer
International Paper
03.2003 - 07.2007
Bank Teller
Bank of Crockett
01.2001 - 12.2002
High School Diploma -
Crockett County High School