Veronica Wynn
Antioch
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Healthcare professional with strong foundation in medical documentation and patient record management. Known for reliability and adaptability in dynamic healthcare environments. Adept in data entry, coding, and compliance, while fostering collaborative team atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
HCA
11.2024 - Current
- Managed electronic health records to ensure accuracy and compliance with regulations.
- Streamlined patient data retrieval processes, enhancing operational efficiency across departments.
- Collaborated with healthcare providers to resolve discrepancies in medical documentation.
- Trained new staff on electronic record management systems and best practices for data entry.
- Conducted regular audits of medical records to maintain data integrity and confidentiality standards.
- Led initiatives to optimize workflow efficiency within the medical records department.
- Developed training materials for staff to enhance understanding of compliance requirements and system usage.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Bartender/Server
Raffertys
05.2015 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
Medical Office Assistant
HCA Physician Services
04.2024 - 11.2025
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Trained new staff on office procedures and software systems to improve efficiency.
Dental Assistant/Receptionist
Gentle Dental Boston
10.2019 - 03.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Retention Specialist
Anthem Insurance Company
02.2018 - 10.2019
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
Education
Registered Dental Assistant - Dental Assisting
Accelerated Dental Assistant Program
La Vergne, TN10-2019
Some College (No Degree) - Pre-Dentistry
Tennessee State University
Nashville, TNSkills
- EMR Software
- Computer Skills
- Patient Relations
- Patient Flow
- Records Management
- Insurance billing procedures
- Phone and Email Etiquette
- Physician assistance
- Medical Records Maintenance
- Problem-Solving
- Multitasking and Organization
- Appointment Scheduling
- HIPAA Compliance
- Medical software applications
- Insurance Verification
- Workload Management
- Medical records management
- Insurance verification
- Medical records filing
- Medical office procedures
- HIPAA expert
- Health information systems
- Case management
- Medical terminology
- EMR / EHR
Certification
- Basic First Aid and CPR/AED Certification– American Red Cross, St John Ambulance, or equivalent.
- Radiology Certification for Dental Professionals – [TN] Department Of Health or equivalent authority.
Timeline
Medical Records Specialist
HCA
11.2024 - Current
Medical Office Assistant
HCA Physician Services
04.2024 - 11.2025
Dental Assistant/Receptionist
Gentle Dental Boston
10.2019 - 03.2024
Retention Specialist
Anthem Insurance Company
02.2018 - 10.2019
Bartender/Server
Raffertys
05.2015 - Current
Some College (No Degree) - Pre-Dentistry
Tennessee State University
Registered Dental Assistant - Dental Assisting
Accelerated Dental Assistant Program
Education and Training
other,other