Veronica A. Pehlivanov
Memphis,TN
Summary
Highly motivated and committed graduate student with proven history of superior performance at individual, team, and organizational levels. Actively pursuing a degree for Master’s in Healthcare Administration and Business Administration. Meticulous student looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
ZenStudio Fitness
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained cleanliness and organization of studio and fitness areas
- Used Mindbody software to process check-ins and check-outs
Intern
Tennessee Hospital Association, Regional One Health
05.2023 - 08.2023
- Conducted a literature review on reverse mentoring and its uses in a professional setting and developed a framework of implementation for the Rout Center for Women and Children
- Created a process to evaluate ROH performance against time to OR benchmarks per the ACS Trauma Quality Improvement Program and conducted a data mining project involving patient data abstraction and analysis
Strategic Planning Contractor Student/Intern
St. Jude Children’s Research Hospital
09.2022 - 12.2022
- Assisted in researching external data for environmental assessment trends to determine strategic planning initiatives
- Researched and authored white paper on policy/advocacy centers focused on pediatric cancer and catastrophic diseases
Radiology Coordinator
Southaven Internal Medicine
06.2022 - 08.2022
- Coordinated and scheduled diagnostic imaging appointments for patients at various facilities
- Delegated responsibilities to clinic medical assistants to contact patients with results
- Trained new staff in scheduling radiology appointments
Medical Records Coordinator
Southaven Internal Medicine
06.2022 - 08.2022
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements
- Maintained accuracy, completeness, and security for medical records and health information
- Trained new staff in properly handling medical records
Medical Assistant
Southaven Internal Medicine
05.2021 - 05.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Called and faxed pharmacies to submit prescriptions and refills
- Interpreted and processed on-site COVID-19 specimens
- Spearheaded mass COVID rapid-testing protocol during Omicron outbreak
Education
MBA -
University of Memphis
Memphis, TN05.2024
Master of Healthcare Administration -
University of Memphis
Memphis, TN05.2024
Bachelor of Science - Neuroscience
Rhodes College
Memphis, TN05.2021
Skills
- Data Evaluation
- Statistical Data Gathering
- EHR Software
- Calendar and Appointment Management
- Direct and Indirect Patient Care
- Microsoft Office Suite
Timeline
Intern
Tennessee Hospital Association, Regional One Health
05.2023 - 08.2023
Strategic Planning Contractor Student/Intern
St. Jude Children’s Research Hospital
09.2022 - 12.2022
Front Desk Associate
ZenStudio Fitness
07.2022 - Current
Radiology Coordinator
Southaven Internal Medicine
06.2022 - 08.2022
Medical Records Coordinator
Southaven Internal Medicine
06.2022 - 08.2022
Medical Assistant
Southaven Internal Medicine
05.2021 - 05.2022
MBA -
University of Memphis
Master of Healthcare Administration -
University of Memphis
Bachelor of Science - Neuroscience
Rhodes College
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